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Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace

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Title: Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace
by Ron Zemke, Claire Raines, Bob Filipczak
ISBN: 0-8144-0480-4
Publisher: AMACOM
Pub. Date: January, 2000
Format: Hardcover
Volumes: 1
List Price(USD): $27.00
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Average Customer Rating: 4.45 (20 reviews)

Customer Reviews

Rating: 5
Summary: Avoiding Perception Pitfalls
Comment: Are GenXers to be viewed as disloyal or entrepreneurial? This book is great in explaining that both perceptions could be considered correct. Compared to their elders, where company loyalty was rewarded with job security, the younger generations have seen lay-offs loom at the slightest downtick of the company stock. In response they've developed the attitude of "no job is forever", and coupled with the frenetic pace of technical innovation in which they've steeped themselves, they're off to the races.

The authors of "Generations at Work" do a masterful job of explaining the motivations of the different generations and how management can best utilize these dynamics to the benefit of all. Not only to the bottom line, but to the workplace harmonics and standard of living as well. Written with a healthy dose of humor, it's one of those books that's hard to put down, unlike many similar works on the topic that should only be used as a cure for insomnia.

Rating: 4
Summary: Understanding other generations.
Comment: This study of the beliefs and values of the major generational groups and their attitudes to each other provides a thorough basis for understanding issues that are likely to arise in the workplace. The authors highlight the very different attitudes to work, life and the importance of life style between the generations. They offer ideas for dealing effectively with each generation and with the differences between them.

The book is readable and well set out. A chapter is devoted to each generation group, each with useful tabulations and comparisons. This is followed by case studies of good inter-generational relationships and a couple of chapters of advice.

The book is concerned primarily with the present - that is with how these differences impact on today's working life, but the sketches of each generation also provide insights into what may happen to work arrangements as different value systems become dominant.

An interesting and important question of course is 'What is going to happen to business itself, its values and its relationship to wider society?' Unfortunately this question is not even raised, the implicit assumption being that business will continue unchanged even if ways of organising and doing business change. A dangerous assumption!

Rating: 5
Summary: Managing Generations
Comment: This book, like others in its genre has insightful and fresh ideas for those faced with managing a divergent workforce. While these generational differences should be viewed as guidelines rather than stereotypes, it would be foolish to discount their relevance.. Although I have experience managing people with a variety of ethnic and educational backgrounds, this book helped me go beyond the usual management 'tricks' to better understand each employee's generation identity. This identity is indeed formed by the defining moments in their lives. It is clear that this identity is very real, and is developed over time. I would contend that political and religious affiliation will also influence an individual's personality, and effect their view on generational differences. While many of us share characteristics from a multiple generations, it's clear to that the events, news, music, even sports, of a given generation, shapes who we become. To deny this sociological reality would be a disservice to those who work hard to make the workplace (and home for that matter), more manageable.

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