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Flawless Consulting: A Guide to Getting Your Expertise Used (Second Edition)

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Title: Flawless Consulting: A Guide to Getting Your Expertise Used (Second Edition)
by Peter Block
ISBN: 0-7879-4803-9
Publisher: Jossey-Bass/Pfeiffer
Pub. Date: 15 September, 1999
Format: Hardcover
Volumes: 1
List Price(USD): $45.00
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Average Customer Rating: 4.35 (20 reviews)

Customer Reviews

Rating: 5
Summary: An excellent guide, very practical & full of insights
Comment: This book has been a useful guide for me over the past 15 years at various stages of my career as a Human Resource professional. Block provides a comprehensive framework and practical tips for the consultant (both external and internal) at various stages of the consultancy process. For the beginners in business consultancy and professionals in any staff functions, the book will set you on the right foot. One will also find it an important refresher and practical toolbox throughout their career. The book is delightful to read, with lots of interesting illustrations and examples. It is one of few books that I always keep within reach in my office.

Rating: 2
Summary: Extremely wordy book full of redundancies
Comment: This is an extremely wordy book full of redundancies. I think it could have been written with two hundred less pages. I had the dig for what little meat it contained.

Rating: 5
Summary: Effective, Ethical Consulting That Is Good for Everyone!
Comment: I liked this book very much, because it focuses on the style of consulting I like to do -- increasing the capacity of the client to find and implement her/his own solutions. What especially impressed me was the great care placed on how to establish the relationship with the client, as well as defining the assignment. Consultants love to define assignments, but often don't give much thought to the relationship. The emphasis should be just the opposite.

The book is nicely balanced between the needs of those who supply internal consulting (whether formally, or as staff resources) and external consultants and experts. I have played both roles, and each one teaches you something you need to know in order to be a better consultant. This is the only book on consulting that I have read that captures both perspectives and roles well.

A great strength of the book is that there are extensive examples of the same issue so that you can get a good perspective, even if you don't yet have much experience as a consultant. So it is a terrific book for those who are new to consulting.

For those of us who have a few decades of consulting experience, there is still a lot to learn. I was especially helped by the extensive list of ways to diagnose what may be going wrong when the client asks questions or is inactive. I was helped even more by many ingenious responses to those situations that had never occurred to me.

This is a principled book, one that considers the needs of the client and the consultant in a fair and even-handed way. It also gives you the perspective you need to apply those principles.

I heartily agree with the emphasis on getting as much relevant client involvement as possible, to improve commitment, understanding, relationships, and the ability to implement later on.

The next time I run into a potential snag in a consulting relationship, I intend to check my thinking with this wonderful guide. I suggest you do the same. You'll need to have a copy around, so plan to buy one on Amazon.com.

For those fans of The McKinsey Way, you should read this book, too. It will facilitate your career in much more valuable and signficant ways.

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