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Title: The Truth About Burnout : How Organizations Cause Personal Stress and What to Do About It by Christina Maslach, Michael P. Leiter ISBN: 0787908746 Publisher: Jossey-Bass Pub. Date: November, 1997 Format: Hardcover Volumes: 1 List Price(USD): $25.00 |
Average Customer Rating: 4
Rating: 5
Summary: Best resource!
Comment: I currently teach a graduate-level course on Burnout in the Helping Professions. This book serves as the "bible" on burnout and prevention strategies from both organizational and personal perspectives. Use it fopr academic purposes as well as personal reasons. You'll be glad you did!
Rating: 1
Summary: the truth about burnout
Comment: I read this book in my local libary and found it very interesting. It also applies to government which have become infected with consultants and "reform" fads. Another good book was "The Witch Doctors, making sense of management gurus. WE already survived TQM, and now are going throug"reinvention" which was supposed to be all done in 3 to 5 years. Now 7 1/2 years later it takes 2x the number of people to do half the work in twice the time. This is is causing burnout in a lot of people. I'll buy the book when it comes out in paperback.
Rating: 5
Summary: A Great Organizational Perspective
Comment: THE TRUTH ABOUT BURNOUT is that it is not an imperfection of the individual employee. Burn-out is a symptom of an organization in trouble.
Christina Maslach is Professor of Psychology at the University of California at Berkeley and the creator of The Maslach Burnout Inventory. Michael P. Leiter is Dean of the Faculty at Acadia University in Nova Scotia, Canada.
The traditional perspective about burnout is that it is an individual problem. The natural solutions to this perspective focuses on providing courses on stress management, bringing in Employee Assistance Programs, and doing a better job of selecting in people who can handle stress.
The authors argue that these interventions are positive but incomplete.
If employee burnout really is a symptom of an organization in trouble, then the interventions need to be organizational in context. They begin by analyzing job-person fit from the following dimensions: workload, control, rewards, community, fairness, a! nd values. There is a case description of a 750 bed hospital which illustrates these concepts in practice.
As it stands, the book makes its case well and provides concrete suggestions. The Maslach Burnout Inventory would appear to be an excellent tool for use in organization development interventions. The authors clearly have a solid grasp of their subject.
The limitations of this book are that I don't think the authors provide a convincing case for CEOs to take employee burnout seriously.
For CEOs to take employee burnout as seriously as Maslach and Leiter would like, we think there needs to be some recognition at the Board of Directors level that this is an important issue.
In our work with Boards of Directors, we seldom see that recognition.
Future editions of THE TRUTH ABOUT BURNOUT would benefit from more discussion about how burnout effects share holder value. Only five pages out of 178 focus on how burnout impacts the financial performance of a company.
To ! get CEOs to take burnout seriously, the Compensation Commit! tee of Boards would have to add that a percentage of each CEO's bonus pay be determined by positive or negative deviation from some desired employee turn-over statistic or some desired customer satisfaction statistic.
As it currently stands in North America, few companies even bother to collect employee turnover and customer satisfaction statistics. Few companies bother to collect the true costs of recruiting/training new employees.
If it is not important enough for the Board of Directors to measure, then why should the CEO assume that it counts?
That's a problem we would love to see Maslach and Leiter address.
Fortunately for them, a model exists. When a Board is serious enough to count diversity as a component of a CEO's variable compensation, suddenly companies seem to take diversity seriously!
And if the Board does not count it important enough to be part of the variable compensation system, then the company is apt to engage in more talk and training than! action.
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Title: Overcoming Job Burnout: How to Renew Enthusiasm for Work by Beverly A. Potter, Phil Frank ISBN: 1579510000 Publisher: Ronin Publishing Pub. Date: January, 1998 List Price(USD): $14.95 |
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Title: Managing Face to Face Communication: Survival Tactics for People and Products in the 21st Century by Allen E. Ivey ISBN: 0917276108 Publisher: Microtraining Assoc Pub. Date: 10 October, 1995 List Price(USD): $17.95 |
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Title: Communication Skills Profile by Elena Tosca ISBN: 0787909025 Publisher: Jossey-Bass Pub. Date: February, 1997 List Price(USD): $15.00 |
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Title: Your Signature Path: Gaining New Perspectives on Life and Work by Geoffrey M. Bellman ISBN: 1576750043 Publisher: Berrett-Koehler Pub Pub. Date: October, 1996 List Price(USD): $24.95 |
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Title: Deep Change : Discovering the Leader Within by Robert E. Quinn ISBN: 0787902446 Publisher: Jossey-Bass Pub. Date: September, 1996 List Price(USD): $27.00 |
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