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Title: Designing Conflict Management Systems : A Guide to Creating Productive and Healthy Organizations by Cathy A. Costantino, Christina Sickles Merchant ISBN: 0-7879-0162-8 Publisher: Jossey-Bass Pub. Date: 27 October, 1995 Format: Hardcover Volumes: 1 List Price(USD): $45.00

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Average Customer Rating: 4.33 (3 reviews)

Rating: 5
Summary: Designing Conflict Management Systems : A Guide to Creating
Comment: As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. Corporations, government agencies, and other organizations are finding it increasingly more productive and much more cost-effective to be proactive in designing systems to manage this inevitable conflict, whether systemic or interpersonal. And, as the business climate is getting more turbulent, conflict is increasing and demands attention.This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors, both prominent experts in Alternative Dispute Resolution (ADR) practice, government, and the field of conflict resolution present a structured process for helping organization development and human resource professionals and consultants to assess programs to improve them or implement new ones.

Rating: 3
Summary: Desinging Conflict Systems
Comment: This book offers a great deal of theory and not enough real world applicability. Some of the reading is difficult to digest.

Rating: 5
Summary: An invaluable resource for OD, HR and conflict mgt pros.
Comment: This book contributes mightily to defining how the emerging field of conflict management differs from organizational development, and what they share in common. For this alone it is worth the cover price. But the authors don't stop there. The book is full of practical strategies for developing conflict management systems. And its techniques reflect real world experience, not just theory! But, as a practitioner in this field, I can't say enough thanks to Constantino and Merchant for deepening the exploration of this very important new field!

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