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Title: Customer Service for Dummies by Karen Leland, Keith Bailey, Giles H. Bateman ISBN: 0-7645-5209-0 Publisher: For Dummies Pub. Date: 10 September, 1999 Format: Paperback Volumes: 1 List Price(USD): $21.99 |
Average Customer Rating: 4.67 (6 reviews)
Rating: 4
Summary: A good all round resource.
Comment: This is a good resource, no matter if you have your first survey to do or have a complex service problem to fix - there is some commonsense advice on the whole range between these.
For new or infrequent practitioners of surveys and service activities, this is a valuable resource - worth reading before you buy the more complex books.
Rating: 5
Summary: Kudos for Customer Service for Dummies
Comment: I chose this book mainly because of its inviting format. Like so
many of the "Dummies" books, it's fun to read. Participants in my
customer service seminars heartily agree. I especially like the
summarizing "Cheat Sheets" of key points inside the front cover ... and the section on how to receive, not just give, good service. The cartoons and brief chapters also help make this a page turner. Fairly priced, too.
Rating: 4
Summary: This Book has hidden treasure.
Comment: There is no way just reading this book will turn you into a customer service professional. But it does contain hidden treasures for those who already our customer service professionals. I was able to take advantage of the preprinted forms in the chapter called "Taking your Company's Pulse: How to Survey Your Customers".
I was grateful for the chapter called " You're Never Too Old (or young) to Learn: Service Training"
This review was dictated using the ViaVoice (ASIN: B000031KIZ) with minor corrections by Microsoft Word.
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Title: The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers by Peggy Carlaw, Vasudha Kathleen Deming ISBN: 0070779740 Publisher: McGraw-Hill Companies Pub. Date: 01 October, 1998 List Price(USD): $19.95 |
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Title: Great Customer Service on the Telephone by Kristin Anderson ISBN: 081447795X Publisher: American Management Association Pub. Date: 01 November, 1992 List Price(USD): $10.95 |
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Title: Customer Service 101: Basic Lessons to Be Your Best by Renee Evenson ISBN: 1890181005 Publisher: Bull's Eye Publishing Pub. Date: 01 July, 1997 List Price(USD): $12.95 |
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Title: Delivering Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 081440765X Publisher: American Management Association Pub. Date: 01 October, 2002 List Price(USD): $18.95 |
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Title: Coaching Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 0814479359 Publisher: American Management Association Pub. Date: 01 September, 1996 List Price(USD): $18.95 |
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