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Title: How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers by Noel Bruton ISBN: 0-7506-4901-1 Publisher: Butterworth-Heinemann Pub. Date: 15 June, 2002 Format: Paperback Volumes: 1 List Price(USD): $47.95 |
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Title: Using Service Goals and Metrics to Improve Help Desk Performance by Mark W. Ellis ISBN: 1571250255 Publisher: Help Desk Institute Pub. Date: 01 January, 1997 List Price(USD): $9.95 |
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Title: Running an Effective Help Desk, 2nd Edition by Barbara Czegel ISBN: 0471248169 Publisher: John Wiley & Sons Pub. Date: 13 March, 1998 List Price(USD): $50.00 |
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Title: Building & Managing a World Class IT Help Desk by Bob Wooten, G. Robert Wooten ISBN: 007213237X Publisher: McGraw-Hill Osborne Media Pub. Date: 26 April, 2001 List Price(USD): $39.99 |
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Title: Help Desk Practitioner's Handbook by Barbara Czegel ISBN: 0471319929 Publisher: John Wiley & Sons Pub. Date: 16 December, 1998 List Price(USD): $44.99 |
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Title: The Help Desk Audit: Blueprint for Success by Julie L. Mohr ISBN: 0974080802 Publisher: BlueprintAudits.com Pub. Date: 01 April, 2003 List Price(USD): $49.99 |
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