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Title: IT in Business: A Business Manager's Casebook by David Targett, David J. Grimshaw, Philip Powell ISBN: 0-7506-3951-2 Publisher: Butterworth-Heinemann Pub. Date: 20 July, 1999 Format: Paperback Volumes: 1 List Price(USD): $57.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Well researched, written and presented case studies
Comment: This book is a compilation of essays and case studies written by graduate students from three UK business schools. It's divided into four parts and comprises eighteen papers, each of which provides surprisingly mature insights into the topic being discussed given the relative experience level of the authors.

The major themes into which the papers are divided are: (1)Competition and Business Impact (consists of six case studies of commercial and government organizations), (2) Information Systems Planning (four papers), (3) Managing the IS Resource (four papers), and (4) Communications and Information (four papers).

While I carefully read each of the papers and thought the entire collection to be well researched and presented, my favorites are Part I, Chapter 6 "Technology opportunities for the music industry" (bear in mind that this particular paper was written from a British perspective and predates the issues that have arisen from the US DMCA), Part II, Chapter 10 "IT Based-business process redesign: theoretical foundations, examples and critical assessment" (the subject matter reflects my personal and professional interests and this particular paper is consistent with my own experiences and approach), Part III, Chapter 13 "Ensuring the disaster recovery planning process delivers business continuity - the experience of a major UK retail bank" (excellent material from a real case that exposes the scope and complexity of DR and BCP for organizations that require high availability), and Part IV, Chapter 16 "Appraising investment in IS infrastructure" (business-oriented and should be read by IT infrastructure managers).

If you're involved in an IT strategic planning initiative that is attempting to align IT to bushiness this book contains case studies and essays that will generate ideas as well as expose challenges. If you are a service delivery practitioner the material will give insights into business issues that need to be taken into account when developing a service level management approach.