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Title: The GENTLE ART OF VERBAL SELF-DEFENSE 2ND EDITION by Suzette Haden Elgin ISBN: 0-7352-0089-0 Publisher: Prentice Hall Press Pub. Date: 19 January, 2000 Format: Paperback Volumes: 1 List Price(USD): $16.00

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Average Customer Rating: 4.12 (8 reviews)

Rating: 5
Summary: The Gentle Art of Verbal Self-Defense by Suzette Elgin
Comment: This work provides a good development for constructive
argument aimed at management of confrontal modes. The author
describes classic behaviors; such as, the placater, the blamer,
the distracter and the leveler. There is a good section on
voice management which describes unifying metaphors and balanced
speech. The work describes practically every confrontation
imaginable with appropriate voice responses and body language.
This book will help you manage almost any type of confrontation

constructively. For this reason, it is well worth the price.

Rating: 4
Summary: Great Reference
Comment: This book is full of great information on the subject of communication and understanding verbal and non-verbal language. I wouldn't recommend it to someone who just wants to sit and read, but its great to refer back to for self improvement.

Overall, great book. I'd buy it!

Rating: 5
Summary: Communication skills and deflecting manipulation
Comment: In addition to recognizing manipulation and deflecting those comments, this book teaches skills about:

better communication by recognizing visual versus auditory communication, e.g. ("I see what you mean" versus "I hear you")

It discusses that communication skills can be taught and learned, not just the result of luck, inheritance or genius.

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