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Title: Creating Public Value: Strategic Management in Government by Mark H. Moore ISBN: 0674175581 Publisher: Harvard Univ Pr Pub. Date: March, 1997 Format: Paperback Volumes: 1 List Price(USD): $27.95

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Average Customer Rating: 4.5

Rating: 4
Summary: Excellent and comprehensive
Comment: An excellent overview of the public manager as a creator of value. Moore does an excellent job drawing parellels to the private sector to illustrate how public managers need to address the needs of their consumers by creating value. The only downside of the text is the high level style of the writing, which sometimes makes it difficult to follow.

Rating: 5
Summary: Strategist and Technician
Comment: This book is an excellent source for practising public managers and academics and students who interest in public administration. As time passed, people, their representatives and public managers change or need to change their paragigms. Moore indicates the reason why public organizations must change. Organizational posture and position always must be in accordance with external environment. From the perspective of Moore, public managers must move away from the technicians that work to realize the goals imposed by elected officials with the maximum efficiency to the strategists that analyze the environment and find new ways for creating more value for people. This does not mean bureaucrats are completely free and can think and do whatever they desire. We know this situation points to the demolishing of the democracy. But Moore stresses that public officials must be made accountable for the results and all the time they must be oversighted by citizens, representatives, press, interest groups and public at large. This book is not a How-to-do guide. But we can adapt the principles proposed to the unique circumstances of our organizations.

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