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Title: Process Mastering: How to Establish and Document the Best Known Way to Do a Job by Ray W., P.E. Wilson, Paul Harsin ISBN: 0527763446 Publisher: Productivity Inc. Pub. Date: 1998 Format: Paperback Volumes: 1 List Price(USD): $24.00 |
Average Customer Rating: 5
Rating: 5
Summary: Excellent Resource
Comment: I am recommending this book because it is very straight forward and offers a lot of good advise and templates. Some books are either quite dated (for example BPR in the 90's) or very academic. This book is definitely useful for current real-world needs.
Rating: 5
Summary: A Practical empowering way to document a process
Comment: I found Process Mastering to be a very valuable resource. The book is well written and straight forward in describing how to develop a process master.
In my field of information technology (IT), it is critical for progam designers to have a baseline of how a program presently works. This is best done by a representative team of end users. I have found process mastering the most economical and efficient way to get a document that describes the current system. By doing a process master the team becomes empowered to improve the present process without the IT people and to know what else they want or need IT to do for them. Additionally, the team becomes more effective in their participation in the joint application development (JAD) with the IT folks.
The philosophy behind the approach is very empowering to employees since it is they, the people who do the work, who develop the process masters. I am also pleased with the emphasis that the book puts on understanding the needs of internal and external customers.
Finally, I can recommend this book to anyone who has processes they want to improve and who sees the value of engaging the energy, thought and commitment of their employees to do it. This book, this process, is truly liberating even to the extent of giving meaning and value to previously mundane work.
Rating: 5
Summary: Reduce learning curves, improve processes, cut costs.
Comment: Streamlining, downsizing, cost cutting, etc., are terms everyone in the business world knows all too well. Coping with these situations has become commonplace, but the solutions for replacing displaced personnel are not simple. The result is an increase in process variations, customer complaints, and production concerns that add to the stress everyone in the organization experiences. When a vacancy occurs, a manager's burden increases. The manager has to scramble to find a replacement who then must be trained to function effectively. Extended training times are a luxury that neither the manager, the department, nor the organization can afford, yet truncated training results in increased process variation and errors. In Process Mastering: How To Establish And Document The Best Known Way To Do A Job, Ray Wilson and Paul Harsin offer a solution.
While the title may give the impression that the book's purpose is to ensure that system documentation is compatible with ISO or ISO/QS requirements, the authors have a higher purpose. They recognize the problems managers face and also understand that the manner in which system documentation is developed is inadequate. They propose a method of developing process documentation that not only aids in the preservation of an associate's knowledge, but also helps to reduce the learning curve for new associates. An added bonus is a reduction in process variation during the training or transition period.
The authors define "process mastering" as the fundamental building block for continuous improvement, and as such, they describe a more complete and value-added approach to process documentation. While most organizations have used process mapping for documented processes, they have failed to implement a most important element, which is the evaluation of process needs and interactions which are used to determine the critical process steps. Combining the best of process mapping, quality function deployment, process analysis and planning, and cross functional team techniques in a simple manner, the authors present a more effective method for establishing the "best known way" to do a job.
The authors are not proposing a method that is either "magic" or easy. What they are proposing is a method that managers may use to avoid suboptimizing the system while juggling multiple projects and priorities. In addition to the flowcharts, forms, and templates, the examples provided in the book make this an excellent reference for managers wishing to evaluate or implement process mastering. Whether your specialty is manufacturing, engineering, quality, or auditing, you will find this book a worthwhile resource.
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Title: Mapping Work Processes by Dianne Galloway ISBN: 0873892666 Publisher: American Society for Quality Pub. Date: 1994 List Price(USD): $25.00 |
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Title: The Basics of Process Mapping by Robert Damelio ISBN: 0527763160 Publisher: Productivity Inc. Pub. Date: 1996 List Price(USD): $9.95 |
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Title: Business Process Mapping: Improving Customer Satisfaction by J. Mike Jacka, Paulette J. Keller ISBN: 0471079774 Publisher: John Wiley & Sons Pub. Date: 21 December, 2001 List Price(USD): $49.95 |
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Title: Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by H. James Harrington, Erik K. C. Esseling, Harm Van Nimwegen, Van Nimwegen ISBN: 0070267790 Publisher: McGraw-Hill Trade Pub. Date: 01 April, 1997 List Price(USD): $41.95 |
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Title: Workflow Modeling: Tools for Process Improvement and Application Development by Alec Sharp, Patrick McDermott ISBN: 1580530214 Publisher: Artech House Pub. Date: 15 February, 2001 List Price(USD): $75.00 |
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