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Title: Business Process Reengineering: Breakpoint Strategies for Market Dominance by Henry J. Johansson, Patrick McHugh, A. John Pendlebury, William A., III Wheeler ISBN: 0-471-95088-2 Publisher: John Wiley & Sons Pub. Date: October, 1994 Format: Paperback Volumes: 1 List Price(USD): $45.00

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Average Customer Rating: 4 (1 review)

Rating: 4
Summary: Practical Book On Re-Engineering
Comment: I am currently doing an assignment on business process re-engineering. Many of the texts I have read so far have been thick on the theories and the benefits of re-engineering. As such, it comes across as cheap propagnada.

This book was different. In the first chapter, unlike other texts, it did not simply insists that TQM and other continuous process improvements are of the past and are not good enough for today's business environment. It explains how TQM has its place, if you are already a market leader. However, if you are way below, then TQM will not allow you to reach the apex before you are out of business. Re-engineering is the way.

This immediately pave the way for the rest of the book. The authors are balanced in their views and do not simply advertise the merits of re-engineering. They also cautioned throughout the text on the difficulties and pitfalls of re-engineering. I found their arguments more convincing than most authors.

The examples throughout the book were taken from different industries and prove a source for ideas for any re-engineering effort. The authors came across as extremely experienced in their work.

I would have given it five stars except the last chapter on the human aspect of re-engineering was rather dissapointing. I had expected to learn more from the authors about the very difficult human resource issues in re-engineering. Like most texts, the book mentioned difficulties and dished out textbook solutions without real solutions.

Still, it was one of the best re-engineering texts I have read and I believe it will help me greatly in my assignment.

I also believe that it is extremely useful for any managers or CEOs who want to re-engineer their business. Hammer's classic on re-engineering is not enough. You need to read this book for the practical advice and guiding framework if you are to have any chance for success in re-engineering.