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Title: The 5 Pillars of Tqm: How to Make Total Quality Management Work for You by Bill Creech ISBN: 0-452-27102-9 Publisher: Plume Books Pub. Date: 01 December, 1995 Format: Paperback Volumes: 1 List Price(USD): $20.00 |
Average Customer Rating: 3.8 (10 reviews)
Rating: 5
Summary: The Benefit of Hitting on All Five Cylinders!
Comment: What I like about Creech's approach to TQM and more effective organizational management & leadership, is his emphasis on the need to attend to all five pillars of TQM: Product, Process, Organization, Leadership, and Commitment. If you try to improve piecemeal (as so many have), the results will be minor improvement. It is only when you get all five pillars in alignment that you start to get dramatically better results. Also, his specific advice makes so much sense: Organizations need to get a clearer picture of what constitutes quality in their product or service; they need to organize the work process with small teams as much as possible; they need to provide much more training, from the CEO on down; they need to provide clear feedback on how well the organization is doing ("scoreboarding"); etc. One other reviewer is right: Now that I have read this book, I find myself looking around for evidence of TQM practices by the employees every time I interact with an organization. It is amazing what differences you can see in organizational performance, once you are sensitized and start looking for them.
Rating: 4
Summary: How to lead for high performance
Comment: A convincingly argued book on how to bring leadership to all levels of a company. Not so much a book about TQM, but more about what separates great organisations from those which are simply "OK". There are so many books at the moment seeking to answer this question - this one actually does (but may well be missed by those looking for it because of its title).
Written by someone who has actually "been there, done that". Unfortunately because Bill Creech was not an academic (only a former four star general!) he does spend more time than necessary establishing his credentials. It is also four years old and this shows in the examples it uses.
Nevertheless, it is one of those books whose ideas will stay with you. Once you have read it, your view of business will never be quite the same again.
Rating: 1
Summary: Don't waste your time!
Comment: Ouch! What a complete waste of time and money. The Air Force spent a fortune on this program. It just does not work and is a complete irritant to management and employees alike.
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Title: The Deming Management Method by Mary Walton ISBN: 0399550003 Publisher: Perigee Books Pub. Date: 01 September, 1986 List Price(USD): $15.95 |
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Title: American Generalship: Character Is Everything, the Art of Command by Edgar F. Puryear ISBN: 0891417702 Publisher: Presidio Press Pub. Date: 01 January, 2002 List Price(USD): $17.95 |
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Title: The Transformation of American Air Power (Cornell Studies in Security Affairs) by Benjamin S. Lambeth ISBN: 0801438160 Publisher: Cornell University Press Pub. Date: 01 October, 2000 List Price(USD): $29.95 |
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Title: Winged Victory : The Army Air Forces in World War II by GEOFFREY PERRET ISBN: 0375750479 Publisher: Random House Pub. Date: 05 August, 1997 List Price(USD): $15.00 |
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