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Title: At America's Service by Karl Albrecht ISBN: 0-446-39316-9 Publisher: Warner Books Pub. Date: 01 May, 1995 Format: Paperback Volumes: 1 List Price(USD): $13.99 |
Average Customer Rating: 5 (4 reviews)
Rating: 5
Summary: A Must Read!!!
Comment: This book is a MUST READ for ANYONE who deals with customers. My employer believes in this book so much, They designed a class around the book that every employee had or has to attend.
Rating: 5
Summary: At America's Service by Karl Albrecht
Comment: A MUST READ for EVERY manager, employer, CEO, anyone who is a leader of just one or thousands of employees! It will literally change the way a leader looks at their company and what it takes to be successful by demonstrating how the employees MUST come first as the company's NUMBER ONE asset! It will cause a total shift in the leader's thinking, from "customer oriented" to "employee oriented" way of doing business. The author emphasizes as the company takes care of the employee, they, in turn will take care of the customer. Karl shows you how to do it with excellent concepts and ideas that work! Reading this book will cause the reader to lose sleep, to be haunted if they choose to ignore Karl's leading! Perhaps losing valuable employees in the process, never realizing why. Karl shares how companies spend thousands of dollars on learning how to catch and keep customers, when the real key, like Karl demonstrates, is how to catch and keep EMPLOYEES, who catch and keep customers. The business then thrives! Karl is an amazing author.
Rating: 5
Summary: excellent book! this definately needs to be read
Comment: This is a great book for owners of businesses or people who work for corporations. I enjoyed the chapter about managing young workers.
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Title: Service America in the New Economy by Karl Albrecht, Ron Zemke ISBN: 0071377220 Publisher: McGraw-Hill Trade Pub. Date: 20 August, 2001 List Price(USD): $24.95 |
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Title: Moments of Truth by Jan Carlzon ISBN: 0060915803 Publisher: Perennial Pub. Date: 15 February, 1989 List Price(USD): $13.00 |
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Title: The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business by Karl Albrecht ISBN: 0887305415 Publisher: HarperCollins Pub. Date: May, 1992 List Price(USD): $23.00 |
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Title: Emotional Value: Creating Strong Bonds With Your Customers by Janelle Barlow, Dianna Maul, Michael Edwardson ISBN: 1576750795 Publisher: Berrett-Koehler Pub Pub. Date: April, 2000 List Price(USD): $27.95 |
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Title: The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First by Harvey Thompson, Ibm ISBN: 0071352104 Publisher: McGraw-Hill Trade Pub. Date: 10 December, 1999 List Price(USD): $29.95 |
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