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The Human Factor: Revolutionizing the Way People Live With Technology

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Title: The Human Factor: Revolutionizing the Way People Live With Technology
by Kim Vicente
ISBN: 0-415-97064-4
Publisher: Routledge
Pub. Date: 01 March, 2004
Format: Hardcover
Volumes: 1
List Price(USD): $27.95
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Average Customer Rating: 3.75 (4 reviews)

Customer Reviews

Rating: 4
Summary: Kim Vicente is one of the clearest authors I've read.
Comment: This was one of those books that is totally effortless to read. I attribute this to Kim Vicente's obvious passion for what he does, and his interesting ideas, research, and teaching, but most of all to his extraordinary ability to express himself.

I've read many similar books, like Normal Accidents, Human Error, and most of Donald A. Norman's books, and enjoyed them all, but this one was probably the most enjoyable. It's very logical and well-designed, and does a great job of clearly explaining past disasters like Chernobyl and TMI. I was especially enthralled, as well as appalled, by the description of the Walkerton Ontario public water disaster as an example of a system failure. This was the first I heard of that one.

His recommendations and predictions for the way forward are eminently sensible and practical. I especially liked the possibility of instituting anonymous incident reporting systems like the Aviation Safety Reporting System in medicine and industry.

But most of all I'm very glad that such an excellent thinker, author, and teacher is following up and developing the groundbreaking and critically important work of Jens Rasmussen.

Rating: 1
Summary: not an original idea
Comment: Human-tech is a phrase Vicente supposedly coined...however, it is a phrase found throughout the human factors profession and is even the name of a human factors company. This example is a metaphor for the entire book - a restatement of other people's ideas, much of which has been published in countless other domains - absolutely no new thinking here. The idea that systems should be designed from a legal, sociological, psychological, engineering, etc. approach has been in practice for some time and Vicente seems to ignore an entire field of research that has taken place in the science, technology, and society (STS) domain.

Rating: 5
Summary: A scientific and social assessment of modern technology
Comment: Modern technology may ably supply the equipment and new convenience features people desire, but lacks the ability to consider or correct human error in using it. Kim Vicente argues for the need for technology that works easily for its users in his The Human Factor: Revolutionizing The Way People Live With Technology, which goes beyond argument to pint out how to bridge the widening gap between people and technology. From hand-eye coordination to matching complex human systems to easier consumer products, this provides both a scientific and social assessment of modern technology.

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