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Say It Right: How to Talk in Any Social or Business Situation

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Title: Say It Right: How to Talk in Any Social or Business Situation
by Lillian Glass
ISBN: 0-399-13588-X
Publisher: Putnam Pub Group
Pub. Date: 01 January, 1991
Format: Hardcover
Volumes: 1
List Price(USD): $18.95
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Average Customer Rating: 1.75 (4 reviews)

Customer Reviews

Rating: 1
Summary: A VERY CONCEITED AUTHOR
Comment: If I were to describe the contents of this book to a friend, I would definitely say "it is a book about Dr. Glass boasting her accomplishments and the great number of celebrities she knows," rather than a book that helps you with your communication skills. The book is overwhelmed with grand examples of how many celebrities, popular people, and important public figures she has helped and she also named everyone of them. The overall information she provides is good but superficial and general. In addition, I feel that Dr. Glass really lack the grace of an author. In one chapter, Dr. Glass was criticizing the renowned author Dale Carnegie and his extremely popular book "How To Win Friends and Influence People." After reading Dr. Glass's degrading and unrealistic criticism of Mr. Dale Carnegie, I would sincerely suggest that Dr. Glass should REREAD his book again carefully and attentively and pay attention to what Dale Carnegie really meant in his book. First of all, I think it is very conceited and unrespectful as an author to only praise her own points in her own book and literally "trample" on specifically one other author's points of view - point by point. I think it is also unduly bold when the author she is criticizing is one who is recognized by so many people all over the world. I would like to ask, what made Dr. Glass think that her points and perspectives are better than Dale Carnegie's, whose status, reputation, and knowledge is already so deeply rooted in and widely approved by so many people? It makes me think she is trying to say that those who love Dale Carnegie's concepts, and those companies who paid expensive amount of money for their employees to participate in Dale Carnegie's communication workshops are just outright stupid. Second, I have read "How To Win Friends and Influence People" by Dale Carnegie many times, and I think I can be in the position to say that Dr. Glass has distorted and mistaken what Dale Carnegie INDEED meant in his book. Dr. Glass's understanding about Dale Carnegie's concepts are absolutely exaggerating, radical, and distorted. Every point that she commented on the book was not the message that Dale Carnegie was trying to deliver. For this reason, I really urge Dr. Glass to REREAD Dale Carnegie's book without preconception and with an open-mind and humble heart. I think one very important quality in great communicators is being humble, not to brag about oneself and step on other people's accomplishment.

Rating: 2
Summary: Lots of fluff, not a lot of substance
Comment: This book skims the surface of this difficult subject. While the general points are good, you finish it off with nothing gained, really, besides common sense stuff. Some of the info on relationships is good. Like most other books on conversational skills, it lacks realistic, concrete ways to improve your confidence. And yes, she name drops like a fiend! Doesn't come anywhere near the realistic effectiveness of "Conversationally Speaking" by Alan Garner. After going through a few other books, Alan's is one of the few that doesn't have all of these ridiculous things that you would NEVER say in a social situation without being laughed at. Trust me on this one.

Rating: 3
Summary: Good reference material for those who need it
Comment: Good basic reference for those who don't have strong conversational skills or who's skills are limited to a narrow area. I first checked this book out of the library. It was well worn and was wait listed when I returned it (1999). I am buying another copy as a reference. In my particular case I have very strong business communication skills but weak social communication skills. I found the common sense guidance information in the book very helpful. Since I am trying to change long running habits in my conversation, I need to keep reminding myself (by referancing the book) of the new behaviours I am trying to adopt until they become second nature. Ms. Glass' name dropping of those she has helped does more to distract than add the credibility I suspect she was intending. On the other hand, I had no trouble reading past it to get to the real suggestions. I regularly interact with people who would benefit from following the information in this book.

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