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Title: Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results by Ellen Phillips ISBN: 0375701206 Publisher: Vintage Books Pub. Date: 1999 Format: Paperback Volumes: 1 List Price(USD): $12.00 |
Average Customer Rating: 4.93
Rating: 5
Summary: Home Contractors Beware!
Comment: I've been dealing with a "reputable" contractor for three months who has procrastinated the whole time. With my kitchen unusable and his excuses for non-completion on time, I finally got "shocked, appalled, and dismayed" enough to write a strong letter. I followed Phillips' expert advice and sent copies to everyone she suggests. The upshot of my complaint letter? The attorney general and my county's consumer protection office, among others, has warned him he has one month to complete the job per my satisfaction (and the contract)or else!
Thanks, Ellen Phillips. Your book is my bible from now on.
Rating: 5
Summary: Shocked, Appalled, and Dismayed! Deserves TEN Stars!
Comment: I only wish Phillips had written her book years earlier before I wasted so much time and energy on letters that DIDN'T work. Her first hint - to calm down - (I didn't)is only the start of so much superlative advice to achieve consumers' desired results.
While this book is full of funny anecdotes and language, the really important information is how to protect ourselves from shoddy products and services and then, if we fail to follow this advice, how to write a great complaint letter (and in many instances all we have to do is follow her sample letters).
The appendices tell who to write and to whom to send copies - everyone from attorneys general to consumer advocates to the federal government and everyone in between. As far as I'm concerned, this section is well worth the price all by itself.
Phillips means business and it's obvious that companies take her seriously. By reading her book and doing as she advocates, they will take us all seriously as well.
Rating: 5
Summary: I'm not surprised [this runs] out of stock.
Comment: I learned about Phillips years ago and immediately bought her book upon publication. What a delight to see her on "Oprah" last week and to know that her techniques are still working as great as they did, once upon a time with regards to my own problems.
Shocked, appalled and Dismayed is the best consumer book around, as far as I'm concerned. It details every aspect of writing not just a complaint letter (about every kind of situation) but every other kind of letter that falls within that realm. Tried and tru tips, wonderful advice, sample letters, easy steps - I could go on and on. Suffice it to conclude with the fact that Shocked, Appaled and Dismayed worked for me and I know it'll work for you.
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Title: You Don't Need a Lawyer by James M. Kramon ISBN: 0761126341 Publisher: Workman Publishing Company Pub. Date: 2002 List Price(USD): $14.95 |
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Title: Sue The Bastards! : Everything You Need to Know to Go to--or Stay Out of--Court by Gerard P. Fox, Jeff Nelson, Jeffrey A. Nelson, Gerard P. Foxo ISBN: 0809228742 Publisher: McGraw-Hill/Contemporary Books Pub. Date: 11 August, 1999 List Price(USD): $14.95 |
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Title: Complaint Letters for Busy People by John Bear, Mariah P. Bear ISBN: 1564144038 Publisher: Career Press Pub. Date: 1999 List Price(USD): $16.99 |
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Title: The Travel Detective: How to Get the Best Service and the Best Deals from Airlines, Hotels, Cruise Ships, and Car Rental Agencies by Peter Greenberg ISBN: 0375756663 Publisher: Random House Pub. Date: 24 April, 2001 List Price(USD): $15.95 |
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Title: How to Say It: Choice Words, Phrases, Sentences & Paragraphs for Every Situation by Rosalie Maggio ISBN: 0735202346 Publisher: Prentice Hall Press Pub. Date: 28 August, 2001 List Price(USD): $16.00 |
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