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Title: Shared Services: Mining for Corporate Gold by Barbara Quinn, Robert Cooke, Andrew Kris ISBN: 0-273-64455-6 Publisher: Financial Times Prentice Hall Pub. Date: 16 May, 2000 Format: Hardcover Volumes: 1 List Price(USD): $35.00 |
Average Customer Rating: 5 (1 review)
Rating: 5
Summary: Moving Internal Services to a Market Economy
Comment: Moving Internal Services from Soviet-Style Monopoly to a Market System
This book is an excellent introduction to the implementation of shared services by people with lots of pragmatic experience. It's required reading at my company.
If you are just starting out, it provides a good map of what shared services are and how to go about implementing. If you have done it, it might remind you of the original vision.
Also, the book is well written, making it easy and enjoyable to read--which means that I actually read it instead of leaving it on the table hoping for osmosis to kick in.
As someone involved the creation of software to automate and support shared services at Newscale, I found the focus on "running Shared Services as business" (and all that implies) the clearest difference between the new way and the old way.
This means, frankly, that while cutting costs is the primary driver for shared services, the path has to take account five elements that are non-obvious today: 1) how do I plan and execute my service workflows, 2) how do I enable my internal customers to procure my offers and those of outsourcers? 3) how do I manage the business relationship with the business units, 4)how do I charge for services and manage the Shared Services business unit), 5) how do I design and create my service "products"?
In other words, run a business that produces value for customers at a profit -- just like a market economy. Which sounds obvious and simple, but it's not. Just ask the Russians...or the dotcoms.
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Title: Essentials of Shared Services by Bryan Bergeron ISBN: 0471250791 Publisher: John Wiley & Sons Pub. Date: 11 October, 2002 List Price(USD): $34.95 |
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Title: Shared Services: Adding Value to the Business Units by Donniel S. Schulman, Martin J. Harmer, John R. Dunleavy, James S. Lusk ISBN: 0471316210 Publisher: John Wiley & Sons Pub. Date: 19 February, 1999 List Price(USD): $99.00 |
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Title:Shared Services Inc.? : From Back-Office to Profit-Maker by Gary Neilson, Chris Disher, Anil Kaul, Vinay Couto ASIN: B00006L3FU Publisher: Booz Allen Hamilton, Inc. Pub. Date: 01 August, 2002 List Price(USD): $9.95 Comparison N/A, buy it from Amazon for $9.95 |
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Title: Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance by Richard D. Hays ISBN: 0965129004 Publisher: Summit Executive Pr Pub. Date: 01 October, 1996 List Price(USD): $26.95 |
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Title: Strategic Outsourcing: A Structured Approach to Outsourcing Decisions and Initiatives by Maurice F. Greaver ISBN: 0814404340 Publisher: AMACOM Pub. Date: February, 1999 List Price(USD): $42.95 |
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