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Conflict Management: A Communication Skills Approach (2nd Edition)

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Title: Conflict Management: A Communication Skills Approach (2nd Edition)
by Deborah Borisoff, David A. Victor
ISBN: 0205272940
Publisher: Allyn & Bacon
Pub. Date: 14 October, 1997
Format: Paperback
Volumes: 1
List Price(USD): $63.00

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Average Customer Rating: 4

Customer Reviews

Rating: 4
Summary: Conflict Management: A Communications Skills Approach
Comment: An excellent book for every manager seeking an approach to managing conflict. The book is written with the understanding that one can't always resolve conflict. However, a five step process is given which allows for it's successful managing. Through Assessment, Acknowledgement, Attitude, Action and Analysis (5A's) the reader will form a firm base to anticipate and management conflict. The chapters on gender differences, cross-cultural awareness and how writing styles cause conflict are very timely.

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