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Title: Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service by Ron Willingham ISBN: 0-13-388158-X Publisher: Prentice Hall Art Pub. Date: 24 July, 1992 Format: Paperback Volumes: 1 List Price(USD): $13.00 |
Average Customer Rating: 4.2 (5 reviews)
Rating: 2
Summary: Recycled Common Sense
Comment: Although Willingham is a good story teller, it's clear that he hasn't been in the business of PROVIDING customer service since the 70's. Back then the customer was always right and businesses had time to make the customer happy. Today customers are more demanding and unreasonable. Time truly is money and it's getting harder and harder to go the exra mile when it means letting something else slide. Yet no one can afford to lose customers. The principles in the book are good: giving the customer your full attention, listening to them, making eye contact, inviting them back and so on. But there's nothing new here, and it needs to be updated for 2003. Come on Ron, get with the times and give us something we can use. Points for the quaint stories, though!
Rating: 4
Summary: Fantastic Buy
Comment: Excellent resource material if you're looking to enhance your Customer Service skills. A must read for anyone in this field
Rating: 5
Summary: Influence On Life
Comment: Absolutely a life changing experience. Ron Willinghams' wit and humor makes this improvment book, not only fun but easy to apply to everyday living. My career has honestly been boosted with this winner. Positive, informative, and, well, just get this one and you will see that you deserve better and can give better. And with giving and getting better service your entire life WILL change. Thank you Ron.
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Title: The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha K. Deming ISBN: 0070779740 Publisher: McGraw-Hill Trade Pub. Date: 01 September, 1998 List Price(USD): $19.95 |
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Title: Customer Service 101: Basic Lessons to Be Your Best by Renee Evenson ISBN: 1890181005 Publisher: Bull's Eye Publishing Pub. Date: 01 July, 1997 List Price(USD): $12.95 |
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Title: Great Customer Service on the Telephone (The Worksmart Series) by Kristin Anderson ISBN: 081447795X Publisher: American Management Association Pub. Date: 01 November, 1992 List Price(USD): $10.95 |
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Title: Customer Service for Dummies by Karen Leland, Keith Bailey, Giles H. Bateman ISBN: 0764552090 Publisher: For Dummies Pub. Date: 10 September, 1999 List Price(USD): $21.99 |
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Title: Best Practices in Customer Service by Ron Zemke, John A. Woods ISBN: 0814470289 Publisher: AMACOM Pub. Date: 01 January, 1999 List Price(USD): $39.95 |
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