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Title: Peer Training: Improved Performance One by One by Carolyn D. Nilson ISBN: 013104639X Publisher: Prentice Hall Trade Pub. Date: July, 1994 Format: Hardcover Volumes: 1 List Price(USD): $59.95

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Average Customer Rating: 4

Rating: 4
Summary: A Must Have For Customer Service Trainers
Comment: Carolyn Nilson's Peer Training is a wonderful collection of both motivational philosophy and practical knowledge. She shares information in such a tangible way that you can take the templates that she offers and tailor them to your specific needs based on your organizational goals and objectives. While there are no formulas as each industry and business has a life of its own based on the relationships, operational issues, and cultural values--this book will enable you to get a good start with some of your programs and initiatives.