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Title: Customer Service: A Practical Approach by Elaine K. Harris ISBN: 0-13-097853-1 Publisher: Prentice Hall Pub. Date: 05 July, 2002 Format: Paperback Volumes: 1 List Price(USD): $47.00

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Even for those who don't like to learn about customer sevice
Comment: i may sound a bit biased since she was my professor in college, but i thought this was one of the best textbooks that i have ever had! i am not going to sell it back 'cause i know it will come in handy in the future. i liked the fact that i wasn't being told that the "customer is always right" the entire book. instead i learned how to deal with the most difficult of customers! i have reccomended it to my boss and she will use it in training of new employees!

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