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Title: The IT Payoff: Measuring the Business Value of Information Technology Investments by Sarvanan Devaraj, Rajiv Kohli ISBN: 0-13-065074-9 Publisher: Financial Times Prentice Hall Pub. Date: 01 March, 2002 Format: Hardcover Volumes: 1 List Price(USD): $29.00

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Average Customer Rating: 4.4 (5 reviews)

Rating: 2
Summary: Great articulation of issues, poor analysis of solutions
Comment: I have trouble in understanding how this book got such positive reviews. I found it to provide a very eloquent and succinct description of the issues, but nothing very insightful in terms of solution, or recommendations. The model they present is obvious to the point of uselessness, and does not offer any real help in how to evaluate investments more effectively. Specifically what is missing for me is that the authors are still tied to the world where the IT project deliverers take no responsibility for the business (financial) outcome of their work. What I'm looking for is a proposal for model of IT projects that brings the business value into the heart of the project methodology, rather than as a parallel exercise.

In summary the book is painfully academic with fleeting references to a small number of case studies. This is a book that brings nice introduction to the issues for a student, but is of no value to the practitioner. This is an important area and it deserves more.

Rating: 5
Summary: Fantastic Work
Comment: Clearly written, conveys the essence of making IT worthwhile. This book makes be believe in the long term promise of IT.

I particularly like the practical applications and references to successful methods. This book provides well grounded and leading edge, yet practical, methods to improve IT returns.

Overall, this book gives a clear road to increasing the value of the IT investment. Each organization should weigh which aspects to apply in its practices.

The main method is the age-old concept of measure what you want to manage. The book builds extensively on this concept and provides clear direction.

Although the manage by facts and measure, measure, measure themes are common in business thought, the proper application to the issues in corporate IT are insightful.

The pedigree and background of the authors is impressive. Combined with their experience and demonstrated rigour, this gives the book a basis of actionable credibility.

I highly recommend this book to anyone responsible for IT outcomes and return on IT investment.

Rating: 5
Summary: A new thought leader
Comment: I recently perused this book while travelling overseas.

First, I'm very impressed with the authors' succinct and actionable presentation style and content. The writing style allows the book to be quickly scanned or thoroughly perused and provides great time value in both cases, though at different levels.

As to the content, this book presents a straightforward means to evaluate and understand the linkage between business value and IT investment. The process advice is clear, practical and well-grounded in terms of real organizational environments.

I was particularly impressed by the insights and recommendations regarding creating a focus on measurable payoffs and high-value process innovations.

This one definitely makes my bookshelf and I would recommend it to anyone involved in delivering IT value.

Enjoy!

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