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Title: The Six Sigma Handbook, Revised and Expanded : The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels by Thomas Pyzdek ISBN: 0-07-141015-5 Publisher: McGraw-Hill Trade Pub. Date: 20 March, 2003 Format: Hardcover Volumes: 1 List Price(USD): $89.95 |
Average Customer Rating: 4.08 (13 reviews)
Rating: 5
Summary: I wish we'd had this book ten years ago!
Comment: "The Complete Guide to Six Sigma" by Thomas Pyzdek (1999, Quality Publishing) is precisely what the title suggests: complete. As one would expect from this well known author in the use of statistical methods for process improvement, his coverage of the "how" of Six Sigma (the technical part) is outstanding. It is hard to imagine how so thorough a discussion of such topics could be presented more clearly.
However, the real strength of the book is that this technical material is preceded by the "why" of Six Sigma (the management part) -- explaining what it takes to get management to "buy in" to the concept of using science to run a business (apparently not an obvious concept). It has probably been the lack of sufficient attention to the importance of this area that has caused so many "Total Quality" initiatives to flounder. This book will correct that oversight. Anyone wishing to transform their company into one that routinely uses proven scientific methods to realize significant gains in quality, productivity, and sales should study this book carefully.
David B. Laney, Director of Statistical Methodology, BellSouth Corporation
Rating: 5
Summary: Great New Book
Comment: "Most Six Sigma tools and techniques have been around for a long time. Since Pyzdek is a prolific author it's no surprise that his previous work covers many of them. It wouldn't make sense for Pyzdek to rewrite the material from scratch. However, this book is the only one that brings this material together into one place and unless you own several of his books already, you'll see a lot of material that you haven't seen before. In addition there are at least a couple of hundred pages of materials that are unique to this book. Personally, I think it's a great value."
Greg Ferguson
Columnist for Quality Digest Magazine
Rating: 5
Summary: Not Just Another Statistics Tome
Comment: I have been doing Six Sigma projects for GE worldwide for over six years. I was very pleased to find a book that doesn't pontificate about the benefits of Six Sigma without telling the practitioner what to do on a Monday morning. The organization of the tools using the DMAIC framework is especially useful for the beginning BB who is trying to make sense of the weeks of training while they are executing their projects.
Some sections, such as the TVM and Risk and Reliability analysis, are missing from the usual BB training and are welcome additions for extending the traditional Six Sigma methodology to 'Lean' type projects.
Screen shots of Minitab and Excel make it a useful resource for refreshing techniques learned long ago.
The application of reliability analysis to call center abandonment rates is an interesting application of known techniques to a new area.
"The Six Sigma Handbook" is one of only a few reference books on Six Sigma that I have at my desk.
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