Order from a Major Online Bookstore
Ultimate Book Price Comparison Engine
Save Your Time And Money
| AnyBook4Less.com | Order from a Major Online Bookstore |
|
| Home | Store List | FAQ | Contact Us | | ||
| Ultimate Book Price Comparison Engine Save Your Time And Money |
||
 |
Title: Service America in the New Economy by Karl Albrecht, Ron Zemke ISBN: 0-07-137722-0 Publisher: McGraw-Hill Trade Pub. Date: 20 August, 2001 Format: Hardcover Volumes: 1 List Price(USD): $24.95 |
Average Customer Rating: 5 (1 review)
Rating: 5
Summary: an essential classic
Comment: this is a very important book for anyone interested in running a business in the 21st century.
i took a class from karl albrecht back in the late '70s and was impressed that this was a very bright guy. i read his book, "brain power" and when service america came out i bought it right away.
this book is the first articulation of the process of management of a service organization as something entirely distinct from the traditional manufacturing model from which management as we know it emerged. it was very timely then as the service and information economies were really taking hold and it is even more timely today.
i was just referencing the book for a quote for my newsletter and i was curious to see if it was still in print and delighted that it is. it should be required reading for every MBA and/or anyone who aspires to lead a business large or small. even manufacturing today looks much more like service business than it did in henry ford's day when you could "have any color you wanted as long as it was black".
it will get your gears grinding as you begin to see all the ways in which your company is service 'unfriendly'. but it will give you a powerful conceptual framework for working with your teams to create systems for delighting your customers.
buy it. read it. mark it up. buy a copy for everyone on your management team. talk about it. then put it to work. it will make you lots of money, make your employees and customers happier, and put you a step ahead of your competitors.
 |
Title: Service America! by Karl Albrecht, Ron Zemke ISBN: 0446390925 Publisher: Warner Books Pub. Date: 01 June, 1990 List Price(USD): $13.99 |
 |
Title: At America's Service : How Your Company Can Join the Customer Service Revolution by Karl Albrecht ISBN: 0446393169 Publisher: Warner Books Pub. Date: 01 May, 1995 List Price(USD): $13.99 |
 |
Title: Moments of Truth by Jan Carlzon ISBN: 0060915803 Publisher: Perennial Pub. Date: 01 January, 1989 List Price(USD): $13.00 |
 |
Title: Delivering Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 081440765X Publisher: American Management Association Pub. Date: 01 October, 2002 List Price(USD): $18.95 |
 |
Title: Management Challenges for the 21st Century by Peter F. Drucker ISBN: 0887309992 Publisher: HarperBusiness Pub. Date: 26 June, 2001 List Price(USD): $18.00 |
Thank you for visiting www.AnyBook4Less.com and enjoy your savings!
Copyright� 2001-2021 Send your comments
