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Title: Conflict Resolution by Daniel Dana ISBN: 0-07-136431-5 Publisher: McGraw-Hill Trade Pub. Date: 13 December, 2000 Format: Paperback Volumes: 1 List Price(USD): $14.95 |
Average Customer Rating: 4.75 (4 reviews)
Rating: 5
Summary: Conflict Resolution
Comment: Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Successful management depends on the ability to manage conflicts, quickly and effectively. This book provides hands-on information for communicating with employees, disciplining and even terminating employees.
1. What's a Conflict? 2. So What if There's a Conflict? 3. How to Resolve Any Conflict. 4. How to Resolve a Conflict Between Others. 5. How to Resolve a Conflict Between Yourself and Another. 6. How to Resolve Team Conflict. 7. How to Mediate All the Time to Prevent Conflicts. 8. Strategic Management of Organizational Conflict.
Rating: 5
Summary: Handy book for resolving conflicts.
Comment: This book gives the main points in simple language that anyone can understand. Further all the points and key terms a mediator needs to remember are hightlighted and enclosed in boxes on the relevant pages.
All points are explained with examples and simple cases.
I recommend this book for all who prepare for examination. This is a good book for quick reference.
Rating: 5
Summary: Usable information
Comment: I found this book to be of tremendous value. Conflict Resolution is an easy to read resource that is full of practical information that can be applied immediately on the job. It is not only a must-have for managers and supervisors, but also an essential resource for anyone who would like to have more effective relationships and live a conflict free life. Daniel Dana writes with a friendly and often humorus style and it is clear that he has a vast knowledge of this topic. He has a great ability to take a complex subject and make it simple and easy to use with specific "how-to" steps, and that really makes this book valuable to me. I have now successfully used the resolution approaches outlined in this book both in my profession as a consultant and trainer, and in a family conflict situation that was causing a lot of pain. Additionally, the ideas in this book have worked for me in both one-on-one conflicts and group conflicts. The bottom line - this works.
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Title: The Eight Essential Steps to Conflict Resolution: Preserving Relationships at Work, at Home, and in the Community by Dudley Weeks ISBN: 0874777518 Publisher: Putnam Pub Group (Paper) Pub. Date: January, 1994 List Price(USD): $14.95 |
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Title: Effective Coaching by Marshall J. Cook ISBN: 0070718644 Publisher: McGraw-Hill Trade Pub. Date: 01 October, 1998 List Price(USD): $14.95 |
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Title: The Dynamics of Conflict Resolution: A Practitioner's Guide by Bernard Mayer, Bernard S. Mayer ISBN: 078795019X Publisher: Jossey-Bass Pub. Date: 15 May, 2000 List Price(USD): $39.00 |
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Title: Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight by Tim Ursiny ISBN: 1402200552 Publisher: Sourcebooks Trade Pub. Date: March, 2003 List Price(USD): $16.95 |
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Title: Resolving Conflicts at Work: A Complete Guide for Everyone on the Job by Kenneth Cloke, Joan Goldsmith ISBN: 0787954810 Publisher: Jossey-Bass Pub. Date: 02 April, 2001 List Price(USD): $19.95 |
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