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Title: Apollo Root Cause Analysis - A New Way Of Thinking by Dean L. Gano, Vicki E. Lee, Wendy C. Mitchell ISBN: 1-883677-01-7 Publisher: Apollonian Publications Pub. Date: 29 September, 1999 Format: Paperback Volumes: 1 List Price(USD): $19.95 |
Average Customer Rating: 4.86 (7 reviews)
Rating: 5
Summary: A unique approach
Comment: Apollo is the name given by the author to his unique approach to root cause analysis. I'm assuming this (Apollo) explains why there is a naked man on the cover, either that or this is the most unique author photo I have ever seen. The book focuses on causal relationships, emphasizing that there are often many causes (factors) contributing to an undesirable outcome. The author's insights on casual relationships and human behavior are extraordinary, it is obvious he is passionate about this topic and has had extensive experience with it. In addition to explaining " A new way of thinking", the author details specific tools (his own version of a cause-and-effect chart) that are the core of the Apollo method. And just when I started thinking that it would be great if there was software available to do this, he mentions that he has such a product available.
There were a few things I didn't like about the book. In fact, after receiving the book, the combination of the naked dude on the cover (which still creeps me out) and the opening paragraph in the "How to read this book" section which you just have to say "Duh!" to, almost convinced me to not read the book at all. In addition, the branding of "Apollo" throughout the book ( frequent references to "the Apollo method", "the Apollo process", "Apollo tools") made some sections read like scripts from an infomercial. These are minor gripes though, and I'm glad I got by them and took the time to read this excellent book
Rating: 4
Summary: Great introductory work
Comment: I teach root cause analysis and have been a practicing failure analyst for nearly 15 years. I've had the priviledge of working with some very expert people in this field. Dean Gano does a great job taking what can be a very confusing and intimidating task and making it clear and understandable.
Dean Gano has been honing his craft for many years and is well respected in the failure analysis community. The only criticism I have is that the process is more geared to providing supporting evidence for possible causes of events. There needs to be more discussion of the need for refuting evidence.
Cause analysis at its best is a structured application of scientific principles (referred to as the scientific method). What the scientific method requires is that you pose a hypothesis (a possible explanation for what has happened) and then gather evidence to support or refute the hypothesis.
I recommend that anyone interested in a better understanding of how refuting evidence is used read "The Rational Manager" by Chuck Kepner and Ben Tregoe. It's the foundational work that provides a complete solution for resolving concerns (problems, decisions, etc). The "Rational Manager" has you break things down and deal with them separately. Dean Gano's book helps you see the larger picture. The other book I use as required reading for our root cause analysts is "Managing the Risks of Organizational Accidents" by James Reason. Together, these three references will help you to significantly improve your ability to resolve problems and will be the three books you will refer to over and over again.
Rating: 5
Summary: A "Must Read" for anyone investigating failure incidents
Comment: After several years of pumping equipment failure analysis engineering, this is by far the best book I've read about the failure analysis and problem solving process. Dean Gano's approach covers the full spectrum of associated issues in a very efficient and flexible manner. He challenges a lot of failure analysis "conventional wisdom" in a very convincing manner, truly creating "a new way of thinking" that should greatly improve failure solutions.
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