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Title: Socio-Technical and Human Cognition Elements of Information Systems by Steve Clarke, Elayne Coakes, M. Gordon Hunter, Andrew Wenn ISBN: 1-59140-104-6 Publisher: Idea Group Publishing Pub. Date: 09 August, 2002 Format: Hardcover Volumes: 1 List Price(USD): $79.95

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Average Customer Rating: 4 (2 reviews)

Rating: 4
Summary: An academic's view
Comment: E.W. Dijkstra, one of the founders of computing science, noted a long time
ago that when computers first appeared the goal of our programs was to
instruct our machines, but now the goal of our machines should be to execute
our programs. Similarly, the goal of IT systems should be to satisfy
well-defined business needs instead of -- as it often still happens --
directing businesses in their operational, tactical, or strategic work. When
IT provides opportunities as a business enabler, the business (including
social) and IT aspects of an organization are intertwined and thus have to
be
specified and reasoned about explicitly. In all cases, reasoning about IT
systems (which never exist in isolation) and their organizational contexts
should be done using concepts and terms understandable to all stakeholders,
from business decision makers to IT developers. This interesting book shows
various approaches of doing just that.

Rating: 4
Summary: A consultant's view
Comment: Too many IT systems have failed because assumptions (often tacit), norms and
values of IT system designers and developers differ from those of their
various business and organizational customers. This has been recognized both
in academia and in industry, and the book's thirteen papers propose
interesting and promising ways of improving this unfortunate state of
affairs. In many cases, the authors of this thought-provoking book do not
deliver answers, but rather recognize and clearly formulate problems, thus
leading to an essential framework for solving these problems. Several papers
provide sincere and often eye-opening assessments of important IT usage
failures. And all authors show interesting and useful models that help to
determine how business and organizational issues -- including political ones
-- ought to be treated in an explicit, rigorous and proactive manner before,
during and after IT system design and development.