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Title: Total Quality Management: Text, Cases, and Reading, Third Edition by Joel E. Ross, Susan E. Perry ISBN: 1-57444-266-X Publisher: CRC Press Pub. Date: 25 June, 1999 Format: Paperback Volumes: 1 List Price(USD): $49.95

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Average Customer Rating: 3 (1 review)

Rating: 3
Summary: Info Good, Cases Not
Comment: The information contained in this book was strong. However, I was disappointed with the so-called cases. The cases include were only one or two page summaries. I was expecting full cases and details. I ended up wasting my time because the book was posted as having something that was not clearly defined.

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