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Title: Delivering Legendary Customer Service: Seven Steps to Success by Richard S. Gallagher ISBN: 1-55571-520-6 Publisher: PSI Research - Oasis Press Pub. Date: July, 2000 Format: Paperback Volumes: 1 List Price(USD): $14.95 |
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Title: Raving Fans : A Revolutionary Approach To Customer Service by Ken Blanchard, Sheldon Bowles ISBN: 0688123163 Publisher: William Morrow Pub. Date: 19 May, 1993 List Price(USD): $20.00 |
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Title: The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers by Peggy Carlaw, Vasudha Kathleen Deming ISBN: 0070779740 Publisher: McGraw-Hill Trade Pub. Date: October, 1998 List Price(USD): $19.95 |
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Title: Good to Great: Why Some Companies Make the Leap... and Others Don't by Jim Collins ISBN: 0066620996 Publisher: HarperCollins Pub. Date: 16 October, 2001 List Price(USD): $27.50 |
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