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Title: The Help Desk Audit Toolkit: Companion CD by Julie L. Mohr ISBN: 0-9740808-1-0 Publisher: Blueprintaudits.Com Pub. Date: 15 August, 2003 Format: CD-ROM List Price(USD): $45.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Time-saver and augments "The Help Desk Audit" book
Comment: If you've purchased "The Help Desk Audit: Blueprint for Success" (0974080802), or you're an experienced help desk consultant seeking a ready-made set of tools this collection of documents is invaluable.

First, if you have purchased the book you'll save literally dozens of hours because you will not need to recreate the forms and other tools on this CD ROM. If will cut the time to perform the audit, and will enable you to manage your findings in a systematic manner.

If you are a consultant who already has an assessment methodology, the forms and documents are still useful and their function should be immediately apparent. More importantly, you'll save many hours by tailoring them to your specific practices instead of designing them from scratch. As a side note, regardless of the methodology or approach you currently employ I strongly recommend you consider the book from which this CD ROM's contents are derived - it is one of the most thorough approaches I've seen.

Regardless of your objectives, if you work with help desks this CD ROM provides invaluable documents that you can either immediately use, or quickly tailor to meet specific or unique requirements.

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	Title: How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers ISBN: 0750649011 Publisher: Butterworth-Heinemann Pub. Date: 15 June, 2002 List Price(USD): $47.95
	Title: The Help Desk Audit: Blueprint for Success by Julie L. Mohr ISBN: 0974080802 Publisher: Blueprintaudits.Com Pub. Date: 01 April, 2003 List Price(USD): $49.99