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Title: The Veterinary Receptionist's Handbook (2nd Edition) by M. T. McClister, Amy Midgley ISBN: 0-935078-82-7 Publisher: Veterinary Healthcare Communications Pub. Date: January, 2000 Format: Spiral-bound List Price(USD): $39.95 |
Average Customer Rating: 3.33 (3 reviews)
Rating: 4
Summary: Great Book for New Veterinary Receptionists
Comment: This book discusses the basics of veterinary customer service and patient care. It addresses topics such as the importance of testing, vaccinations, and spay/neuter procedures. There is also a section on commonly asked client questions. At the end of each chapter there is space to better define the specific clinic's own policy. Although a new veterinary receptionist will need more specifics for their job, I would recommend this book as a great supplemental training tool.
Rating: 4
Summary: 100% In Power With This Handbook
Comment: I have only been in the Veterinary feild for just under a year, and this book has saved me more than once. Our Office Manager keeps her copy close to the phones. This handbook is a helping hand to all of the receptionists at our Vet. Hospital. The pages of the section, "The Most common questions for small animals", has become a bit worn. We love to snatch this book up when we do not have a direct answer for our clients, if the Doctors our unavailable (which is often), or if we are just having one of those days. At the end of my first day at the hospital I took this book home and studied it. I took in so much information that night, this handbook is easy to follow and mapped out simply. It is awesome for someone just starting out in the field of Veterinary medicine.
Rating: 2
Summary: A BOOK FOR BEGINNERS OR NEW EMPLOYEES, NOT THE EXPERIENCED
Comment: Having been in the veterinary field for 10 years now, I found the book to be way too basic (and a little sappy for my tastes). However, I think it would be a good source for someone just starting out in the veterinary field. This book may also be useful for an experience person starting at a new hospital as the book contains worksheets for the reader (a.k.a. the new person) to fill out regarding hospital policies (for vaccines, lab testing, surgical appts, etc.). These completed worksheets could provide a quick reference to new employees (whether filled out by the new person as a learning experience or prepared by the office manager/head receptionist and provide to all new employees).
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Title: DIMENSIONAL ANALYSIS FOR MEDS by Anna M. Curren ISBN: 076685938X Publisher: Delmar Publishers Pub. Date: 17 October, 2001 List Price(USD): $48.95 |
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Title: Veterinary Guide for Animal Owners : Cattle, Goats, Sheep, Horses, Pigs, Poultry, Rabbits, Dogs, Cats by C.E. Spaulding, Jackie Clay ISBN: 0875964044 Publisher: Rodale Press Pub. Date: 24 February, 2001 List Price(USD): $17.95 |
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Title: Microbiology Laboratory Theory and Application by Michael Leboffe, Burton Pierce ISBN: 0895826127 Publisher: Morton Publishing Company Pub. Date: February, 2002 List Price(USD): $45.95 |
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Title: Guide for the Care and Use of Laboratory Animals by National Research Council ISBN: 0309053773 Publisher: National Academy Press Pub. Date: May, 1996 List Price(USD): $9.95 |
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Title: Microbiology by Robert Bauman ISBN: 0805376526 Publisher: Benjamin/Cummings Pub. Date: 08 August, 2003 List Price(USD): $128.00 |
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