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Title: Making Tqm Work: Quality Tools for Human Service Organizations (Springer Series on Social Work) by John Joseph Gunther, Frank Hawkins ISBN: 0-8261-1187-4 Publisher: Springer Pub Co Pub. Date: April, 1999 Format: Hardcover Volumes: 1 List Price(USD): $31.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Superior training and college text with relevant exercises.
Comment: Gunther and Hawkins do excellent worik in reframing TQM into a human service perspective. Following a comprehensive overview of the principles of TQM the authors present actual cases of human service organizations utilizing TQM. the authors epilogue and guide for implementation are valuable adjuncts for any TQM initiative. This text is must reading for human service managers.