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Title: Sustaining Knock Your Socks Off Service by Thomas K. Connellan, Ron Zemke ISBN: 0-8144-7824-7 Publisher: American Management Association Pub. Date: 01 June, 1993 Format: Paperback Volumes: 1 List Price(USD): $17.95 |
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Title: Delivering Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 081440765X Publisher: American Management Association Pub. Date: 01 October, 2002 List Price(USD): $18.95 |
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Title: Managing Knock Your Socks Off Service by Chip R. Bell, Ron Zemke ISBN: 0814477844 Publisher: American Management Association Pub. Date: 01 May, 1992 List Price(USD): $17.95 |
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Title: Coaching Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 0814479359 Publisher: American Management Association Pub. Date: 01 September, 1996 List Price(USD): $18.95 |
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Title: Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers by Kristin Anderson, Ron Zemke ISBN: 0814478840 Publisher: American Management Association Pub. Date: 01 October, 1996 List Price(USD): $17.95 |
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Title: The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers by Peggy Carlaw, Vasudha Kathleen Deming ISBN: 0070779740 Publisher: McGraw-Hill Companies Pub. Date: 01 October, 1998 List Price(USD): $19.95 |
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