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Title: Multicultural Customer Service by Leslie Aguilar, Linda Stokes ISBN: 0-7863-0332-8 Publisher: McGraw-Hill Trade Pub. Date: 01 September, 1995 Format: Paperback Volumes: 1 List Price(USD): $10.95

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Average Customer Rating: 4 (1 review)

Rating: 4
Summary: Excellent for staff training
Comment: We used this book last year for training our staff and we are looking forward to using it again. If you are in the service industry this book is a must for you. The authors used clear, diverse and practical examples of how to better a serve a diverse clientele. The workbook style made the topics approachable and simple. My staff really enjoyed what they learned and I found that they put the information to use.

I liked the diversity of cultural examples in the workbook; it was not just from one or two cultures. We did some fun role playing with book during our staff training.

I highly recommend this book to any business seeking to be more in tune and ready to serve all their customers and even expand their customer base.

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