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The New Knowledge Management : Complexity, Learning, and Sustainable Innovation

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Title: The New Knowledge Management : Complexity, Learning, and Sustainable Innovation
by Mark W. McElroy
ISBN: 0-7506-7608-6
Publisher: Butterworth-Heinemann
Pub. Date: 10 October, 2002
Format: Paperback
Volumes: 1
List Price(USD): $27.99
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Average Customer Rating: 3.5 (4 reviews)

Customer Reviews

Rating: 3
Summary: a non-book
Comment: As the reviewer from mexico notes, most of the chapters of this book are reprints of previously published articles. This make the presentation disappointingly repetitive.

Rating: 2
Summary: OK but still not practical enough
Comment: The author makes a great contribution creating the awareness that KM is much more that IT, and that it is about creating new knowledge and organizational learning. Although the idea is not new, he presents it through an interesting framework called the Knowledge Life Cycle. Thats great.

On the other hand, since the book is a compilation of previous papers from the author, I feel that he repeats the same ideas over and over again. I couldn't find explicit evidence of the aplication of these ideas on the day to day work. I also see a contradiction in the sense that he says that the new KM is more about creating new knowledge, but it seems to me that he is trying to create new knowledge through the re-frasing and re-naming of other author's ideas. Please...don't throw more "fancy words" to the KM arena, it is already full !

Rating: 5
Summary: The "next generation" of Knowledge Management is here!
Comment: In this wonderful little book, Mark McElroy begins to do for Knowledge Management what Peter Senge did for Organizational Learning: He connects deep theory with cogent practice, bringing the entire discipline to a new level. The book is a carefully designed compendium of Mark's leading-edge thinking over the past several years. In it he lays out the foundations for the next generation - "demand-side" - Knowledge Management, which enhances individuals capacity to produce knowledge, rather than simply use what's already there. By integrating a unique approach to complexity science with insights from organizational learning, he develops a model of "sustainable innovation" which is based on a broader theoretical framework of Social Innovation Capital (SIC). His SIC framework generates a core insight - the Policy Synchronization Method - a theory-based yet practical method for creating the conditions that support innovation in the long term. His writing is as useful as his modeling, for he constantly grounds his thinking into concrete and highly applicable suggestions that can be utilized in a wide range of contexts. Near the end of the book he shows the economic returns on investment from his second-generation KM, and concludes with a "presentation" that can be used to help make the case for these ideas in formal and informal settings. As a professor of entrepreneurship and management at a business school, and a 20-year student of complexity science, I am a true fan of Mark McElroy, and I am excited by this book and the ones soon to follow.

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