AnyBook4Less.com	Find the Best Price on the Web Order from a Major Online Bookstore
Home  |  Store List  |  FAQ  |  Contact Us  |
Ultimate Book Price Comparison Engine Save Your Time And Money Keyword AuthorISBN

Title: Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company by Robert Spector ISBN: 0-471-35594-1 Publisher: John Wiley & Sons Pub. Date: 15 January, 2000 Format: Hardcover Volumes: 1 List Price(USD): $24.95

Your Country USA Canada United Kingdom Australia Austria Belgium France Germany Italy Netherlands Switzerland Currency AutoUSD CAD GBP EUR AUD CHF Delivery Only cheapest delivery All delivery options Include Used Books Are you a club member of: Barnes and Noble Books A Million Chapters.Indigo.ca

Average Customer Rating: 2.5 (2 reviews)

Rating: 4
Summary: Interesting title, but other companies give good service too
Comment: The book should have covered numerous companies, and not just Nordstrom. There are other fine companies that provide good service (even in retail), and they should have been included in the book.

Too bad Washington can't emulate the Nordstrom model and do the little things for people that ought to be a given in our society.= )

Rating: 1
Summary: Cringe, don't buy this one
Comment: Whew! I have never given a one-star rating before. This book was hastily bundled together for all the wrong reasons. Yes, there are plenty of anecdotes and stories about customer service. Yes, there is a lot of common sense listed at the end of each chapter. Unfortunately, no real beef is offered on the plate.

The chapters are repetitive and disheveled. I have never read a book about Nordstroms, and now, I am not impressed about Nordstroms! At $10/hour, the low-wage salesman has to produce executive results or get fired.

Several of the examples given by the author, such as Gordon Bethune at Continental Airlines, does not adequately cover excellent customer service. By his own admission, Bethune discriminates between the levels of his frequent flyers. OOPS!

For the 5-star rating, I am extremely impressed by Concepts Worldwide, Mike's Carwashes, and especially W Hotels. They ARE the models to follow. Once again, the coverage does not accurately reflect the title and theme of the book.

Another problem with this book is that pages 179-194 are missing! And that is why this book only deserves 1-star.

Similar Books:

	Title: The Nordstrom Way : The Inside Story of America's #1 Customer Service Company by Robert Spector, Patrick D. McCarthy ISBN: 0471161608 Publisher: John Wiley & Sons Pub. Date: September, 1996 List Price(USD): $17.95
	Title: Be Our Guest: Perfecting the Art of Customer Service by Disney Institute ISBN: 0786853948 Publisher: Disney Editions Pub. Date: 01 June, 2003 List Price(USD): $10.95
	Title: The Disney Way Fieldbook: How to Implement Walt Disney¿s Vision of ¿Dream, Believe, Dare, Do¿ in Your Own Company by Bill Capodagli, Lynn Jackson ISBN: 0071361065 Publisher: McGraw-Hill Trade Pub. Date: 28 August, 2000 List Price(USD): $24.95
	Title: Fabled Service : Ordinary Acts, Extraordinary Outcomes by Bonnie Jameson, Betsy Sanders ISBN: 0787909386 Publisher: Jossey-Bass Pub. Date: 03 July, 1997 List Price(USD): $18.95
	Title: The Disney Way by Bill Capodagli, Lynn Jackson ISBN: 0070120641 Publisher: McGraw-Hill Trade Pub. Date: 31 December, 1998 List Price(USD): $24.95