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Title: Services Blueprint: Roadmap for Execution by Ravi Kalakota, Marcia Robinson, Thomas H. Davenport ISBN: 0-321-15039-2 Publisher: Addison-Wesley Pub Co Pub. Date: 16 June, 2003 Format: Paperback Volumes: 1 List Price(USD): $39.99 |
Average Customer Rating: 4.71 (7 reviews)
Rating: 5
Summary: The authors "get it"
Comment: Despite contrived terminology, such as "digitization", this book truly lives up to its title because the authors provide both a blueprint for services in today's economy, and a roadmap for making it happen. The authors stay focused on business instead of technology. More importantly, they show how to shed outmoded thinking about business processes and supporting systems, and highlights how you should be viewing the marriage of services and processes to be successful.
The essence of this book is in the authors' equation, Services Blueprint = Focal Point + Services + Processes + Applications. The ten core focal points given in this book clarify one or more critical success factors to any business, and the clear advice for executing to achieve objectives associated with focal points is invaluable.
I like the way the authors distill a set of complex, interrelated elements into a coherent approach. For example, they breakdown service blueprints into types (three major ones); provide execution methods that aligned to organizational goals, and reinforce these using case studies from well known corporations. In addition, the discussions of processes, application integration, and how to tie everything together into a coherent view and execution strategy is among the most realistic and clearly articulated I've come across. I also like the way the authors support Six Sigma in the design and implementation of processes. If you are not familiar with Six Sigma, the clear and succinct treatment in the book will provide everything you need to know to understand its value. Of course, it will not teach the associated techniques to the point where you can effectively apply them.
Overall, this book is cuts to the key issues and challenges to align a business to today's economy. The approach is not only sensible and realistic, but the only one I've come across that 'gets it'.
Rating: 5
Summary: Great Book on Digital Business Processes
Comment: The authors have done a fantastic job of illustrating how to design and implement digital business processes in the post dot-com era. This is one of the first books that truly gets into the concept of multi-channel business process design.
The most useful part of this book was how it ties together the online digitial business strategy, composite business processes, and the emerging business process management platforms/systems areas. The book uses the concept of services to link the strategy side to the process side. This is emerging strategy being followed by SAP, Siebel, Peoplesoft, Oracle, IBM, HP and even Microsoft.
The other good aspect of this book are the variety of best-practice case studies that truly illustrate what business problems, web services and services oriented architecture is meant to support. The case studies on J.C. Penney, Eastman Chemical, Nike, Wal-Mart, GM, McDonalds, New York Times Digital, Georgia Pacific, IBM were quite interesting.
The audience for this book is defintely marketing, operations and IT managers who are trying to figure out what to do with their organization's different first generation portals. Most of the customer facing, employee facing and supplier facing portals built during the dot-com boom are out-dated and need to be completely overhauled. For those who are facing this problem, this book will be very useful.
Highly recommend this book. It is thought provoking and insightful.
Rating: 5
Summary: Book about Business Process Management Systems (BPMS)
Comment: I bought this book after reading the Darwin Magazine excerpt and having the read the authors previous best seller "e-business: raodmap for sucess". This book is really very insightful about the changes talking place in the e-business and business process management space. The book is a very clear exposition about what is being termed BPMS.
Design of an process integration framework....The book is a must read if you are a consultant who is following some of the latest moves by SAP, Siebel, Oracle, Peoplesoft and others like Tibco. The book ties together rather nicely the business objectives with business processes and enterprise apps.
Design of self-service apps... The authors take an outside in (customer or employee) perspective to the design of business processes. The authors argue that customers interact with services rather than processes. For instance, you go to Amazon.com because they are the best at digitizing the book selling service and making it easy to use.
Design of business process management... The ability to translate services into underlying business processes is the critical aspect of next generation self-service applications. The authors systematically illustrate the different types of BPM platforms that are emerging in SCM, CRM, PLM and Spend Management.
In sum, this book is worth reading for consultants, MBA students and others interested in knowing where e-business is headed. The authors have done a fantastic job of synthesizing the fragmented bodies of information and presenting a framework that ties everything together.
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Title: Business Process Management (BPM): The Third Wave by Howard Smith, Peter Fingar ISBN: 0929652339 Publisher: Meghan-Kiffer Press Pub. Date: January, 2003 List Price(USD): $39.95 |
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Title: IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review by Howard Smith, Peter Fingar ISBN: 0929652355 Publisher: Meghan-Kiffer Press Pub. Date: August, 2003 List Price(USD): $24.95 |
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Title: Loosely Coupled: The Missing Pieces of Web Services by Doug Kaye ISBN: 1881378241 Publisher: Rds Associates Inc Pub. Date: August, 2003 List Price(USD): $39.99 |
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Title: Next Generation Application Integration: From Simple Information to Web Services by David S. Linthicum ISBN: 0201844567 Publisher: Addison-Wesley Pub Co Pub. Date: 22 August, 2003 List Price(USD): $39.99 |
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Title: Web Services and Service-Oriented Architectures: The Savvy Manager's Guide by Douglas K. Barry ISBN: 1558609067 Publisher: Morgan Kaufmann Publishers Pub. Date: 01 June, 2003 List Price(USD): $34.95 |
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