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Title: Process Redesign : The Implementation Guide for Managers by Authur R. Tenner, Irving J. DeToro ISBN: 0-201-63391-4 Publisher: Prentice Hall PTR Pub. Date: 05 September, 1996 Format: Hardcover Volumes: 1 List Price(USD): $45.00 |
Average Customer Rating: 4.25 (4 reviews)
Rating: 4
Summary: Satisfactory
Comment: I use this book to teach business process management for the MBA class. It does not have the depth or rigor of a textbook, but does a decent job of addressing the major issues.
Rating: 5
Summary: Comprehensive and full of excellent info & ideas
Comment: I got this book based on a friend's recommendation because I was struggling with a process design application called iGrafx Process (also available from Amazon).
I learned that there is much more to process design than basic models based on entry, task, validation and exit criteria. For example, performance measurements and performance efficiency were two areas where this book strengthened my understanding of process design and implementation. They also and enabled me to effectively use iGrafx Process to its fullest.
Other chapters that taught me a lot addressed improvement planning, continuous improvement and process benchmarking. I was able to immediately incorporate the knowledge gained into processes that I was developing, and it made a significant difference in the quality of my work.
The best chapter, in my opinion, was in installing the improved processes. I gained a lot of knowledge and techniques for overcoming barriers and how to objectively measure the degree of improvement. This was reinforced by material that is provided in the appendices, including case studies and an excellent description of Six-Sigma analysis.
Overall, this is a valuable book to anyone who designs or implements new processes, or reengineers existing ones. Most of my work is new design and implementation, so that was the context in which I read the book. If I were assigned to a reengineering project this would be the first book to which I'd turn for guidance and information. It earns a solid five stars and a permanent place in my professional library.
Rating: 5
Summary: Excellent as an implementation guide
Comment: Extremely useful as a practical implementation guide
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Title: Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by H. James Harrington, K. C. Esseling, Van Nimwegen ISBN: 0070267790 Publisher: McGraw-Hill Trade Pub. Date: 01 April, 1997 List Price(USD): $41.95 |
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Title: The Reengineering Handbook: A Step-By-Step Guide to Business Transformation by Raymond L. Manganelli, Mark M. Klein ISBN: 0814479235 Publisher: AMACOM Pub. Date: March, 1996 List Price(USD): $21.95 |
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Title: Business Process Mapping: Improving Customer Satisfaction by J. Mike Jacka, Paulette J. Keller ISBN: 0471079774 Publisher: John Wiley & Sons Pub. Date: 21 December, 2001 List Price(USD): $49.95 |
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Title: Workflow Modeling: Tools for Process Improvement and Application Development by Alec Sharp, Patrick McDermott ISBN: 1580530214 Publisher: Artech House Pub. Date: 15 February, 2001 List Price(USD): $79.00 |
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Title: Mapping Work Processes by Dianne Galloway ISBN: 0873892666 Publisher: American Society for Quality Pub. Date: July, 1994 List Price(USD): $25.00 |
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