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Title: The New Ruthless Economy: Work and Power in the Digital Age by Simon Head ISBN: 0-19-516601-9 Publisher: Oxford University Press Pub. Date: November, 2003 Format: Hardcover Volumes: 1 List Price(USD): $28.00

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Fresh perspective on the perils of the new economy
Comment: This provocative book exposes the dark side of IT productivity gains, in which workers in service sectors such as medicine are being transformed into cogs on an assembly line. Ironically, just when industrial assembly line workers have been empowered to take responsibility for the overall quality of the products, the workers in areas where judgment once reigned supreme find themselves extruded through routines-- what to do, what to say-- that make central planning seem creative. The initial productivity gains are apt to disappear, Head suggests, just as they did in old assembly lines, as numb minds produce bad products.

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