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Title: Queueing Methods: For Services and Manufacturing by Randolph W. Hall ISBN: 0-13-744756-6 Publisher: Pearson Education POD Pub. Date: 25 February, 1997 Format: Paperback Volumes: 1 List Price(USD): $86.13

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Average Customer Rating: 5 (2 reviews)

Rating: 5
Summary: A MUST HAVE
Comment: If you are studying queueing methods or are an OR practitioner, then make this a mandatory text. If you are using Kleinrock or Gross & Harris, then buy this as a supplement!

This is a "quick and dirty handbook" for queueing! Mr. Hall not only provides you with the basics for understanding waiting line methods, but he also discusses how to design queues that minimize the waiting (time & psychology). I have numerous books on queueing methods (Kleinrock, Gross & Harris, Tanner, etc.); this one is the one to have on your desk!

Rating: 5
Summary: Superb!!!
Comment: The title is off-puting to many mathematicians and engineers because it seems narrow. Nonetheless, many have caught on that this is a superb book by a real world practitioner in modeling who has great knowledge of the theory. The eminent queueing expert Ralph Disney gave this book a rave review in The UMAP Journal (of which I am reviews editor) and I myself have used this as a textbook in graduate courses on modeling and simulation. Highly recommended!