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Title: Building Professional Services: The Sirens' Song by Mitch Peterson, Steve O'Connor, Harris Kern, Thomas E. Lah ISBN: 0-13-035389-2 Publisher: Prentice Hall PTR Pub. Date: 12 June, 2002 Format: Hardcover Volumes: 1 List Price(USD): $44.99 |
Average Customer Rating: 5 (5 reviews)
Rating: 5
Summary: Excellent pragmatic approach
Comment: This book as become my day-to-day bible to managing a professional service division within our product-oriented company. If you have your objectives and strategy clear, this book will help you getting organized with the tactics.
Rating: 5
Summary: Required Reading
Comment: This book is "just what the doctor ordered" for anyone trying to develop a Professional Services(PS) organization that is aligned with other functional groups and the overall mission of a product company. It also should be required reading for any leader moving for the first time from a stand-alone PS company to head up a PS organization within a product company.
I found it to provide easy to read, practical guidance on what the components of the PS organization should be, what the mission and profitability drivers should be, key organizational interfaces and how it should be measured.
Also, this book was reviewed, chapter by chapter, by all PS leaders as well as other functional leaders within the company, to develop a "lessons learned" document as part of a services strategic planning process. Invaluable assistance!
Rating: 5
Summary: A good life boat for a PS Organization in a Product Company
Comment: I bought the book because I needed to startup a software engineering group within our established PS organization. The book provided very good insight in how a PS organization should run within a Product Company. It provide good food for thought in understanding the difference between a standalone PS organization and one attached to a Product Company. The content opened some eyes within our organization and reset some expectations. The book also validated some of the processes and focus of the existing PS organization. If you are starting up a PS organization from the ground up I recommend this book. If you have a PS organization already in place, within a product company, I also recommend this book to validate your current focus.
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Title: Managing The Professional Service Firm by David H. Maister ISBN: 0684834316 Publisher: Free Press Pub. Date: 09 June, 1997 List Price(USD): $25.00 |
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Title: Marketing Professional Services - Revised by Philip Kotler, Thomas Hayes, Paul N. Bloom ISBN: 073520179X Publisher: Prentice Hall Press Pub. Date: 26 March, 2002 List Price(USD): $40.00 |
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Title: PSA: Professional Services Automation: Optimizing Project and Service Oriented Organizations by Rudolf Melik, Ludwig Melik, Albert S. Bitton, Gus Berdebes, Ara Israilian ISBN: 0471230189 Publisher: John Wiley & Sons Pub. Date: 19 April, 2002 List Price(USD): $55.00 |
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Title: The Trusted Advisor by David H. Maister, Charles H. Green, Robert M. Galford ISBN: 0743212347 Publisher: Free Press Pub. Date: 25 September, 2001 List Price(USD): $15.00 |
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Title: Strategic Management of Professional Service Firms by Bente R. Lowendahl ISBN: 8763000490 Publisher: Copenhagen Business School Press Pub. Date: April, 2000 List Price(USD): $33.00 |
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