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Title: Knowledge Management Toolkit, The: Practical Techniques for Building a Knowledge Management System by Amrit Tiwana ISBN: 0-13-012853-8 Publisher: Prentice Hall PTR Pub. Date: 07 December, 1999 Format: Paperback Volumes: 1 List Price(USD): $44.99 |
Average Customer Rating: 4.27 (15 reviews)
Rating: 5
Summary: Digging Knowledge Management
Comment: The authors of this book do not try to seduce you with yet another management fad (common in many KM books). Instead, they offer sane action steps for companies that are victims of stalled thinking about how to make KM work _and_ deliver results. This book is clearly written, comprehensive but not concise at 600 plus pages, discusses many issues in detail, and provides a comprehensive overview of the field. The evolution of KM in Ch 1 is interesting, the 20 plus page bibliography at the end has many hidden gems, and the structure is easy to follow. Many recent examples make reading this heavy title interesting and these examples and cases drive home things that will not work in practice. A step-by-step approach is complemented by an actually-useful CD on which I found word DOC versions of many analysis documents from the book. I liked that the authors have not taken the "build it and they will come" approach and discussed incentives, culture, and rewards for KM that are powerful to remove the security blanket of economic incentives _not_ to share knowledge. Excessive footnotes were a little distracting (ignore them). While this is a very good book, and probably the most comprehensive printed book on KM, read Working Knowledge by Prusak and Davenport (paperback) first. Also recommended are Harvard Business Review on Knowledge Management (a collection of timeless articles), Management Challenges for the 21st Century by Drucker, and The Knowledge-Creating Company by Nonaka and Takeuchi.
Rating: 5
Summary: Delivering Knowledge
Comment: After you have your knowledge content properly engineered, you face the challenge of deciding who needs what knowledge, when, where, and why. Amrit Tiwana has designed the Results Driven Incremental Methodology (RDI) whereby an organization can design and implement a knowledge management system (KMS).
The challenge of designing the knowledge management architecture and building the knowledge management infrastructure so that it does perform effectively, is just as great as the previous one of structuring the knowledge so that it can be managed. As Tiwana says, there is no "silver bullet" to solve all problems, AND solving any of the problems will take considerable commitment and work.
This book is also well-written and profusely illustrated. Organized as a giant check-list, the author takes the reader through 10 steps:
(1)Analyzing the Existing Infrastructure; (2)Aligning Knowledge Management and Business Strategy; (3)Designing the Knowledge Management Infrastructure; (4) Auditing Existing Knowledge Assets and Systems; (5) Designing the Knowledge Management Team; (6)Creating the Knowledge Management Blueprint; (7) Developing the Knowledge Management System; (8) Deploying and Using the Results-driven Incremental Methodology; (9)Managing Change, Culture and Reward Structures; (10) Evaluating Performance, Measuring ROI, and Incrementally Refining the KMS.
Each step is described in terms of roles, tasks, and procedures, so it is possible to keep track of the flow of the project as well as the list of necessary activities. This book has a companion CD which serves a similar role to the CommonKADS website for that book. There are a variety of demos of different knowledge management tools on the CD, and a couple of them are full-fledged versions. The CD also contains the question lists that can guide the design and implementation of a RDI Knowledge Management project. The many real-life examples of the use of RDI will demonstrate its practicality.
Rating: 5
Summary: Excellent Book for KM practitioners
Comment: This is a book that makes a good balance between theory and practice. It presents a complete step by step guide to implement KM in your organization.
I recommend it for people who are in charge of a Knowledge Management Project or defining a KM strategy for their organizations. Is not an only "theory" book like most text or articles on knowledge management.
Illustrative book with templates, checklists that can help you organize your KM project.
Cesar Castillo
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Title: Harvard Business Review on Knowledge Management (Harvard Business Review Series) by Peter F. Drucker, Leonard Dorothy, Straus Susan, John Seely Brown, David A. Garvin, Dorothy Leonard ISBN: 0875848818 Publisher: Harvard Business School Press Pub. Date: September, 1998 List Price(USD): $19.95 |
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Title: The Complete Idiot's Guide to Knowledge Management by Melissie Clemmons Rumizen ISBN: 0028641779 Publisher: Alpha Books Pub. Date: 09 August, 2001 List Price(USD): $19.95 |
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Title: Working Knowledge by Thomas H. Davenport, Laurence Prusak ISBN: 1578513014 Publisher: Harvard Business School Press Pub. Date: May, 2000 List Price(USD): $19.95 |
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Title: The New Knowledge Management : Complexity, Learning, and Sustainable Innovation by Mark W. McElroy ISBN: 0750676086 Publisher: Butterworth-Heinemann Pub. Date: 10 October, 2002 List Price(USD): $27.99 |
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Title: If Only We Knew What We Know : The Transfer of Internal Knowledge and Best Practice by C. Jackson Grayson, Carla O'dell ISBN: 0684844745 Publisher: Free Press Pub. Date: 10 November, 1998 List Price(USD): $30.00 |
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