Order from a Major Online Bookstore
Ultimate Book Price Comparison Engine
Save Your Time And Money
| AnyBook4Less.com | Order from a Major Online Bookstore |
|
| Home | Store List | FAQ | Contact Us | | ||
| Ultimate Book Price Comparison Engine Save Your Time And Money |
||
 |
Title: The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms (2nd Edition) by Amrit Tiwana ISBN: 0-13-009224-X Publisher: Prentice Hall PTR Pub. Date: 19 August, 2002 Format: Hardcover Volumes: 1 List Price(USD): $44.99 |
Average Customer Rating: 4.21 (14 reviews)
Rating: 5
Summary: Complete, pragmatic approach and great supporting tools
Comment: This book/CD ROM combination is, indeed, a toolkit. The essence of the book is a four-phase, 10-step approach for capturing and disseminating knowledge, and measuring the impact of your efforts in the form of ROI and other performance metrics.
The phases and steps outlined are: Phase I, Infrastructure evaluation, accomplished by the following steps: (1) analyzing your existing infrastructure (the "as is" part) and (2) aligning your KM and business strategies (to ensure that you are not devising solutions to "non-problems" and/or your strategy addresses real business requirements). Phase II, KM System Analysis, Design and Development encompasses steps (3) designing the knowledge management architecture and integrating existing infrastructure, (4) auditing and analyzing existing knowledge, (5) building the knowledge management team, (6) creating the knowledge management blueprint, and (7) developing the knowledge management system. Phase III System Deployment entails steps (8) deploying with "results driven incrementation" methodology and (9) change management and cultural considerations. The final phase is Infrastructural evaluation, and is performed with the last step, 10, in the approach, which is measuring results of knowledge management, devising ROI metrics and evaluating system performance.
A few things stand out: the approach is laid out and the CD ROM that comes with the book has evaluation forms and checklists that will assist greatly every step of the way. Second, the "results driven incrementation" (RDI) methodology is a sane implementation approach that starts with a pilot and grows from there. This prevents dumping money and resources into a strategy that stalls from over ambition or unrealistic expectations. Phase I, however, is also a check against unrealistic expectations, so the author's overall approach avoids or mitigates a great deal of risk.
I like the approach and tools because they are directly applicable to what I do for a living: developing and implementing IT processes in support of service delivery. Among the tools I use are problem management systems and help desk software. Most have KM modules (examples: Peregrine, Remedy ARS and SupportMagic). What most do not have is the straightforward method and associated analysis and implementation tools for capturing and disseminating knowledge. This book fills those gaps. Moreover, KM is an essential and usually missing ingredient in project management. While mature companies capture lesson's learned and make them available to other project teams, more often than not this information is not available and history keeps repeating itself. The approach and tools provided in this book would go a long way in rectifying that situation in companies that are project-intensive (consulting, ASPs, developers, etc.).
KM has matured beyond buzzwords and visions from people who have ideas but cannot implement, into an essential element of organization and process for companies that will survive. Implementing it is hard work, but this 5-star book will show you how.
Rating: 5
Summary: Digging Knowledge Management
Comment: The authors of this book do not try to seduce you with yet another management fad (common in many KM books). Instead, they offer sane action steps for companies that are victims of stalled thinking about how to make KM work _and_ deliver results. This book is clearly written, comprehensive but not concise at 600 plus pages, discusses many issues in detail, and provides a comprehensive overview of the field. The evolution of KM in Ch 1 is interesting, the 20 plus page bibliography at the end has many hidden gems, and the structure is easy to follow. Many recent examples make reading this heavy title interesting and these examples and cases drive home things that will not work in practice. A step-by-step approach is complemented by an actually-useful CD on which I found word DOC versions of many analysis documents from the book. I liked that the authors have not taken the "build it and they will come" approach and discussed incentives, culture, and rewards for KM that are powerful to remove the security blanket of economic incentives _not_ to share knowledge. Excessive footnotes were a little distracting (ignore them). While this is a very good book, and probably the most comprehensive printed book on KM, read Working Knowledge by Prusak and Davenport (paperback) first. Also recommended are Harvard Business Review on Knowledge Management (a collection of timeless articles), Management Challenges for the 21st Century by Drucker, and The Knowledge-Creating Company by Nonaka and Takeuchi.
Rating: 1
Summary: This book is Weak
Comment: This book is a poor application of the KM subject. It has non-sensical terms like "knowledge management server" that would only make sense to a Boeing engineer...
 |
Title: Harvard Business Review on Knowledge Management (Harvard Business Review Series) by Peter F. Drucker, Leonard Dorothy, Straus Susan, John Seely Brown, David A. Garvin, Dorothy Leonard ISBN: 0875848818 Publisher: Harvard Business School Press Pub. Date: September, 1998 List Price(USD): $19.95 |
 |
Title: The Complete Idiot's Guide to Knowledge Management by Melissie Clemmons Rumizen ISBN: 0028641779 Publisher: Alpha Books Pub. Date: 09 August, 2001 List Price(USD): $19.95 |
 |
Title: Working Knowledge by Thomas H. Davenport, Laurence Prusak ISBN: 1578513014 Publisher: Harvard Business School Press Pub. Date: May, 2000 List Price(USD): $19.95 |
 |
Title: If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice by Carla S. O'Dell, Nilly Essaides, C. Jackson, Jr. Grayson ISBN: 0684844745 Publisher: Free Press Pub. Date: November, 1998 List Price(USD): $30.00 |
 |
Title: The New Knowledge Management : Complexity, Learning, and Sustainable Innovation by Mark W. McElroy ISBN: 0750676086 Publisher: Butterworth-Heinemann Pub. Date: 10 October, 2002 List Price(USD): $27.99 |
Thank you for visiting www.AnyBook4Less.com and enjoy your savings!
Copyright� 2001-2021 Send your comments
