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Title: I'll Get Back to You: 156 Ways to Get People to Return Your Calls and Other Helpful Sales Tips by Robert L. Shook, Eric Yaverbaum ISBN: 0-07-057721-8 Publisher: McGraw-Hill Professional Pub. Date: 21 June, 1996 Format: Paperback Volumes: 1 List Price(USD): $9.95 |
Average Customer Rating: 4.25 (4 reviews)
Rating: 5
Summary: Search Amazon Used if you Have To
Comment: I hear this gem may be out of print. I cannot imagine it is, but if so, look through Amazon's used and out of print titles. Today, you compete with the Internet, voice mail, answering machines, cell phones, television, e-mail, pagers... the list goes on. Getting through is NOT in bad taste or impolite - Doing so shows you care about the person you want to speak to and you owe it to them to get your message across OR if not, then your mssage is unimportant and you shouldn't be bothering them in the first place.
The best advice centers not around deception but around leaving them wanting more! when you call, tell them what you need or want to say but don't say it all! Leave a trailer in their mind of, "I wonder what he or she meant by that?" or "I just HAVE to call back to get more details!" You are competing for a person's time, the only resource that person has that is not renewable. If your message is valuable you need to master Shook's skill set training. Of the 156 ways, if you learn and use only ONE, you will improve your callback response rate. And that's a great thing, you succeeded in competing against all the other noise that's out there. I only ask... make sure your message is worth getting through. Otherwise, don't waste the person's time.
Rating: 5
Summary: Something for everyone!
Comment: If you are in business-to-business telephone sales, this is your book! Regrettably out-of-print (call or email the publisher),it contains 156 Ways of GETTING THROUGH,or getting your call returned. All techniques are not appropriate for your business, but so what? There is no person alive in its intended market who cannot benefit out of all proprtion to the cost of this book.
Another printing is called for.
Rating: 2
Summary: Some interesting tips¿but the book encourages lying.
Comment: The book has some good tips on getting your voice mail messages returned, but a great many of these tips involve deception. I don't need to read a book on how to come up with whopper stories-that comes easily for most people. While lying may get someone to return your calls-that is not the reason for your call. You want to build a relationship on a solid foundation-lying to clients does not work!
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Title: How to Sell Anything to Anybody by Joe Girard, Stanley H. Brown, Robert Casemore ISBN: 0446385328 Publisher: Warner Books Pub. Date: 31 October, 1986 List Price(USD): $13.95 |
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Title: Signals : How To Use Body Language For Power, Success, And Love by ALLAN PEASE ISBN: 0553343661 Publisher: Bantam Pub. Date: 01 July, 1984 List Price(USD): $15.00 |
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Title: Reading People : How to Understand People and Predict Their Behavior- -Anytime, Anyplace by Mark C. Mazzarella, Jo-Ellan Dimitrius ISBN: 0345425871 Publisher: Ballantine Books Pub. Date: 18 May, 1999 List Price(USD): $14.95 |
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Title: Selling the Invisible : A Field Guide to Modern Marketing by Harry Beckwith ISBN: 0446520942 Publisher: Warner Books Pub. Date: 01 March, 1997 List Price(USD): $21.95 |
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