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Title: The Disney Way by Bill Capodagli, Lynn Jackson ISBN: 0-07-012064-1 Publisher: McGraw-Hill Trade Pub. Date: 31 December, 1998 Format: Hardcover Volumes: 1 List Price(USD): $24.95 |
Average Customer Rating: 4.45 (20 reviews)
Rating: 5
Summary: Dream, Believe, Dare, Do!!
Comment: Those four simple words are at the root of the Disney business philosophy, established by Walt himself and carried on by Michael Eisner. I found this book to be both entertaining and informative. The business principles outlined by Capodagli and Jackson seem like simple, common sense - but bear repeating numerous times until more businesses adopt them. Principles like encouraging innovation (and even failure, since you learn how *not* to do something) ... building on the strengths of your employees (development plans instead of demeaning performance appraisals) ... all will make any business work better. I found numerous ideas here that I will be applying in my workplace as well as to my personal life. This is a must-read for any manager who wants to motivate his or her team to really excel -- and for any employee who wants to be his or her personal best.
Rating: 2
Summary: Bathing in Disney's reflected glory
Comment: It feels strange to read a book by authors trading on the Disney name who have no "Silver Pass" into Disney headquarters. These authors obviously gleaned their material from other Disney books and public sources, some of which are listed in the bibliography.
There is no insider insight, and the description of Disney managers is severely limited to old anecdotes about Walt Disney. There is no significant time spent describing the work of Michael Eisner and the "Dream Team." The management techniques described in the book owe a great deal to generic TQ and Continuous Improvement principles which have been taught for years in corporate seminars. Processes described as being Disney techniques are largely unattributed.
In short, this book's title seemed to me to represent more sizzle than steak and to imply the authors have more insight into Disney "Management Secrets" than their distant vantage point actually allows. While these authors are seasoned management consultants whose approach has had value for clients like Whirlpool Corp., one can't help feeling the choice of THE DISNEY WAY as a book title is a bit naiive.
Interesting trivia: This book is endorsed by Ken Blanchard, who also endorses Tony Robbins' books.
Rating: 5
Summary: Dream, Believe, Dare, Do!!
Comment: Those four simple words are at the root of the Disney business philosophy, established by Walt himself and carried on by Michael Eisner. I found this book to be both entertaining and informative. The business principles outlined by Capodagli and Jackson seem like simple, common sense - but bear repeating numerous times until more businesses adopt them. Principles like encouraging innovation and even failure, since you learn how *not* to do something...building on the strengths of your employees (development plans instead of demeaning performance appraisals) ... all will make any business work better. I found numerous ideas here that I will be applying in my workplace as well as to my personal life. This is a must-read for any manager who wants to motivate his or her team to really excel - and for any employee who wants to be his or her personal best.
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Title: The Disney Way Fieldbook: How to Implement Walt Disney¿s Vision of ¿Dream, Believe, Dare, Do¿ in Your Own Company by Bill Capodagli, Lynn Jackson ISBN: 0071361065 Publisher: McGraw-Hill Trade Pub. Date: 28 August, 2000 List Price(USD): $24.95 |
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Title: BE OUR GUEST : Perfecting the art of customer service by Disney Institute ISBN: 0786853948 Publisher: Disney Editions Pub. Date: 01 June, 2003 List Price(USD): $10.95 |
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Title: Inside the Magic Kingdom: Seven Keys to Disney's Success by Thomas K. Connellan ISBN: 1885167237 Publisher: Bard Press (TX) Pub. Date: 01 May, 1997 List Price(USD): $20.00 |
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Title: The Imagineering Way : Ideas to Ignite Your Creativity by The Imagineers ISBN: 0786854014 Publisher: Disney Editions Pub. Date: 30 June, 2003 List Price(USD): $15.95 |
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Title: The Nordstrom Way : The Inside Story of America's #1 Customer Service Company by Robert Spector, Patrick D. McCarthy ISBN: 0471161608 Publisher: Wiley Pub. Date: September, 1996 List Price(USD): $19.95 |
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