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Title: Effective Telephone Skills by Thomas J. Farrell ISBN: 0-03-098343-6 Publisher: International Thomson Publishing Pub. Date: June, 1994 Format: Paperback Volumes: 1 List Price(USD): $39.95

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Average Customer Rating: 3 (1 review)

Rating: 3
Summary: Focused on Selling & Customer Service
Comment: The book was not bad, just not what I was looking for. This book focuses on the selling arena, cold calling and customer service. I was looking for something that was not focused on people who live on the telephone and addressed more of the etiquette.