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Title: Quality Is Personal: A Foundation for Total Quality Management by Harry V. Roberts, Bernard F. Sergesketter ISBN: 0-02-926626-2 Publisher: Free Press Pub. Date: July, 1993 Format: Hardcover Volumes: 1 List Price(USD): $29.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Quality is Personal
Comment: This is a life-changing guide to quality in simple relatable terms. I always thought Quality was an enterprise thing and it didn't relate to me, the individual. It has helped me address everything from responding to requests on time to routine exercise and weight control. A must read for anyone who believes in quality principles. Everyone talks quality but to apply it personally is to truly understand the word.

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